Job Description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IHH currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Role

The Medical Coordination Assistant is responsible for ensuring the optimal facilitation of medical care for the homeless clients that are discharged from hospitals or other agencies contracted with Illumination Health + Home's Recuperative Care Centers, while providing high quality medical follow-up coordination and social care.

The schedule for this role is Saturday - Wednesday, 7am - 3:30pm.

The pay for the position is $20-24 an hour. This position also qualifies for $1.50 swing shift differential and $3 graveyard shift differential.

Responsibilities

Client Care

• Perform initial intakes to ensure proper client discharge from hospital with all appropriate needs for the continuation of care and documenting all findings.
• Assess medical and mental health status of client upon arrival by conducting head to toe assessment, checking vitals, determining insurance status, making follow up appointments with clients’ doctors, and picking up/filling prescriptions as needed.
• Conduct morning, afternoon, and evening checks for all assigned clients to observe wellbeing, ensuring there is no change in medical conditions since hospital discharge.
• Link clients to medical services when necessary (insurance, PCP, specialists, referrals)
• Coordinate home health visits (if needed) and follow-up MD appointments.
• Promote health literacy by providing patient education with regards to clients’ illnesses, medications, preventative measures, treatment management and overall general health with supervision of Medical Coordinator.
• Exit clients by providing client with Exit Report that includes a list of current medications, future MD appointments, insurance information and other applicable medical information.
• Arrange transportation for clients to and from medical appointments if needed to advocate for client needs.
• Report emergency situations to Supervisor/Manager and document incident
• Seek proper level of care to assess and treat medical complication
• Initiate medical response system when appropriate
• Support client recuperation by providing necessary items and space needed to rehabilitate and assisting with the upkeep of the facility.

Administrative/Record Keeping

• Enter client information and case notes into KIPU and other documentation systems.
• Complete and update Medication, Vitals, and/or Diabetic logs
• Perform administrative tasks such as answering phones and filing paperwork
• Maintain proper inventory of medical supplies and medications.
• Compliance/Safety
• Maintain confidentiality in accordance with HIPAA guidelines and DHS standards.
• Provide clients with proper compliance forms upon admission to maintain client compliance with program rules.
• Provide care utilizing infection control measures that protect both the staff and the client according to OSHA standards.
• Conduct medication reconciliation and ensure proper disposal and pickup of bio-medical/pharmaceutical waste.
• Maintain a safe work environment by ensuring the cleanliness of the med room, wound care room, and med storage room.
• Ensure medical equipment remains in operating conditions.

Expectations

• Prioritize individual and client health and safety.
• Be able to meet targets and work under pressure.
• Communicate any concerns and feedback to the Supervisor with tact and professionalism.
• Set and maintain healthy boundaries with clients.
• Possess knowledge of medical terminology, diagnosis, and medications.
• Demonstrate the ability to maintain confidentiality of client information and work related information/materials
• Fulfill IHH's Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation, Advocacy, and Stewardship and Compliance

Preferred Experience / Minimum Qualifications

Required

• High School Diploma or equivalent.
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.

Preferred

• Current and non-restricted Medical Assistant (MA) Certificate or Emergency Medical Technician (EMT) license.
• 2 years relevant experience.
• Bilingual in English and Spanish.
• Proficiency in Google Suite (Mail, Docs, Sheets, Calendar).
• Valid CA Driver’s License.

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days of sick pay/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans