Fortrea

Medical Contact Center Assistant I

Fortrea  •  Manila, PH (Remote)  •  2 days ago
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Job Description

of Responsibilities:

  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • All other duties as needed or assigned.

Qualifications (Minimum Required):

  • Must be a licensed healthcare professional e.g. Nurse, Pharmacist, Medtech, Radtech, Physical Therapist
  • 6 months or more of VOICE (inbound or outbound) call center experience
  • Experience supporting a healthcare account
  • Amenable to work night shift and hybrid setup reporting twice a week in Greenhills, San Juan

Learn more about our EEO & Accommodations request here

Fortrea

About Fortrea

Fortrea (Nasdaq: FTRE) is a leading global clinical research organization (CRO) dedicated to providing innovative clinical development solutions to the life sciences industry. With over 30 years of clinical research experience, Fortrea has evolved from Covance and Labcorp into a pureplay CRO built for biotech, biopharma, medical device and diagnostic innovators.

Fortrea collaborates with both emerging and established companies to deliver agile, fit-for-purpose full service (FSO), functional service (FSP) and hybrid solutions. Fortrea provides comprehensive Phase I-IV clinical trial management, clinical pharmacology, and consulting services, backed by deep experience in more than 20 therapeutic areas.

Operating in approximately 100 countries, our diverse and talented team brings scientific rigor, operational excellence, and a strong investigator site network to every trial. By combining the best of our legacy experience with forward-thinking innovation, Fortrea brings predictability to clinical trial execution and helps transform aspirations into outcomes.

Together, exceptional is possible.

Learn more at Fortrea.com

Industry
Biotech & Life Sciences
Company Size
10,000+ employees
Headquarters
Research Triangle Park, NC
Year Founded
Unknown
Website
fortrea.com
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