Job Description

Awarded Best Quality of Care — Once Again!
Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

The Certified Coding Specialist II is responsible for ensuring accurate and timely revenue capture. This role involves reviewing medical documentation, entering service charges (CPT/ICD-10 codes) into the EHR system, supporting Merit-based Incentive Payment System (MIPS) quality reporting, and reconciling daily patient encounters.
The specialist must maintain high-volume data entry standards to ensure compliance, minimize claim denials, and support the organization’s financial and quality performance.
Position Details
• Work Location: Community Hospice and Palliative Care main location, 4266 Sunbeam Road Jacksonville FL. No work from home at this time.
• Days/Hours: Monday - Friday, 8:00am - 5:00pm
• Compensation: $18.50 - $23.00 hour; full benefits package plus 23 days annual PTO
Job Requirements
• Charge Capture & Entry: Review patient data for deficiencies and enter service charges (CPT-4 and ICD-10-CM) into billing software to facilitate timely reimbursement.
• Quality Reporting (MIPS): Accurately enter MIPS quality improvement measures into the Electronic Medical Record (EMR) for submission to the Centers for Medicare and Medicaid (CMS).
• Reconciliation & Auditing: Reconcile daily patient charges and MIPS data to identify missing services or outstanding charges. Run daily audit reports to verify program accuracy, provider attribution, and the appropriate use of modifiers.
• Reporting & Analytics: Generate weekly and monthly productivity reports. Prepare and distribute the CPC claims end-of-month report to Finance and the inpatient backlog/deficiency spreadsheet to CNC.
• Data Management: Maintain organized digital filing systems (folders and directories) for providers and coders; ensure data is retrievable and purge outdated files at specified intervals.
• Patient Tracking: Update patient dispositions in the EMR to ensure seamless tracking and accurate billing triggers.
• Compliance & Quality: Meet or exceed defined productivity, compliance, and quality benchmarks. Keep the Medical Coding Supervisor informed of missing charges, data delays, or necessary process improvements.
• Operational Support: Maintain a high level of technical literacy regarding billing hardware and software; assist with special projects for the Medical Coding and Compliance programs as needed.
Required Knowledge and Critical Skills Needed
• Coding Knowledge: Strong understanding of medical terminology, ICD-10-CM, CPT codes, and payer-specific requirements.
• Software Proficiency: Intermediate to advanced skills in MS Office (specifically Excel) and experience with Electronic Medical Record (EMR) systems.
• Data Entry: Proficient in 10-key data entry with a target productivity level of 75–100 entries per day.
• Attention to Detail: Exceptional accuracy in high-volume, fast-paced data entry environments.
• Organization: Proven ability to multitask and manage complex filing systems.
• Communication: Effective written and verbal communication skills for collaborating with Finance, CNC, and Coding teams.
Experience and Licenses/Certifications
• Two to four (2–4) years experience in medical billing, coding, or revenue cycle operations.
• Degree, certification or certificate in Medical Billing or Coding (e.g., RHIT, CPB), preferred.
• High School Diploma or GED required.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com. Equal Opportunity Employer