Job Description

*** MILITARY EXPERIENCE STRONGLY PREFERRED ***

PART A — JOB DESCRIPTION

Aeromedical Case Manager Administrative Specialist

Contract FA664326C0002 — HQ AFRC Aeromedical Case Management Support · Robins AFB, GA

Unified Health Partners, LLC · 18 September 2026

This document is the job description for the Aeromedical Case Manager Administrative Specialist position on Contract FA664326C0002. The employment application and onboarding & credentialing packet (Part B), the qualifications & job-description attestation (Part C), and the conditional offer of employment (Part D) are issued as separate documents.

THIS POSITION'S PACKET

Part Document Issued as A Job Description This document B Employment Application and Onboarding & Credentialing Packet Separate document C Qualifications & Job-Description Attestation Separate document D Conditional Offer of Employment Issued separately

Primary lane: Case Intake, Data Entry & Scheduling Coordination (cross-trained on all functions)

Program HQ AFRC/SG Aeromedical Case Management Support (Contract FA664326C0002) Employer Unified Health Partners, LLC (Prime) Location HQ AFRC, Robins AFB, Warner Robins, GA (on-site) Employment type Full-time, non-exempt (SCA) Labor category SCA 12190 – Medical Record Technician Reports to Lead Medical Case Manager / Focal Point (UHP) Positions 1.0 FTE

Unified Health Partners, LLC (UHP) holds Contract FA664326C0002 (awarded from RFQ FA664326Q0004) for HQ AFRC/SG Aeromedical Case Management Support. The official start date is 20 October 2026, following the 30-day contract phase-in. Prior to that date, personnel may be required to complete administrative functions or Government-provided training and may bill up to 2 hours per week for approved pre-start time. The base period of performance is 21 September 2026 – 20 September 2027, with four 12-month option periods. Overtime is not authorized on this contract unless approved by the client.

1. Position Summary
2. Carry the intake and data-entry throughput for the HQ AFRC case-management team — the highest-volume lane on the contract at roughly 1,350 data entry and case-status update actions per month. You load cases into the appropriate electronic system of record, complete technician-level inputs for front- and back-end management, keep every system of record current as case status changes, coordinate evaluation scheduling with ACS and MTFs, and screen and route incoming and outgoing correspondence. You are cross-trained on all team functions and rotate to cover adjudication support during surge.
3. Key Responsibilities
4. Required Qualifications

• Domain experience: Demonstrated experience processing and managing physical exams and medical standards — acquired through a military medical environment (e.g., USAF Physical Exam Standards / PES, aeromedical, or reserve medical unit) OR an equivalent civilian aeromedical, occupational health, or disability evaluation system (DES) environment.
• Regulatory knowledge: Working knowledge of medical standards for retention, flying classes, Line of Duty (LOD) determinations, and special operational duty for the USAF; familiarity with the Aeromedical Waiver Guide (AMWG) and the Medical Standards Directory (MSD), applicable AFIs, and 422/469 and DES processes (or the ability to rapidly acquire it).
• Medical literacy: Basic knowledge of anatomy, physiology, disorders of human body systems, and emergency medical care procedures; proficiency with medical terminology and ICD-10 coding, used accurately when documenting cases.
• Communication & administrative skills: Excellent oral and written communication; ability to translate complex medical/administrative instructions to service members at their comprehension level; project-management / workflow-tracking ability.
• Technical skills: Proficiency with Adobe PDF and Microsoft Office (Word, Excel, Outlook, PowerPoint); proficient typing on both QWERTY and 9-key/numeric pads.
• Baseline requirements: Able to work independently with strong time-management and prioritization skills; exceptional customer-service skills; fluent in reading, writing, speaking, and understanding English.
• Data-integrity & throughput strength: Demonstrated high-volume, high-accuracy data entry across multiple systems of record; proficient typing on QWERTY and 9-key/numeric pads; scheduling and appointment coordination experience.

1. Systems You'll Use (Government-Provided Access & Training)
2. The Government furnishes access to all systems of record, the government-configured computer/network you will use, and system-specific training. You do not need to own, license, or bring these systems — access is granted after your Tier 1 background investigation clears. You must be proficient in, or able to rapidly acquire proficiency in:

• AIMWTS — Aeromedical Information Management Waiver Tracking System (waiver case documentation and routing).
• ECT — Electronic Case Tracking (AFRC case-management workflow / system of record).
• PEPP — Physical Examination Processing Program (exam ordering, processing, and closeout).
• MEDXS — Air Force medical readiness applications portal.
• JLV — Joint Longitudinal Viewer (read-only DoD/VA/community medical record viewer).
• MICT — Management Internal Control Toolset (self-assessment / compliance checklists).
• PHA — Periodic Health Assessment programs; plus Salesforce, Moveit CIB, MyFSS, BOMC KX, Microsoft Office and Adobe PDF.

1. Preferred / Highly Desired

• In-depth knowledge of Line of Duty (LOD) determinations and Medical Evaluation Board (MEB) processes.
• Prior hands-on experience in a USAF/AFRC/ARC aeromedical or reserve medical unit, or with the specific systems above (AIMWTS, ECT, PEPP) — clears the System-Experience gate with proof rather than crosswalk.
• Prior experience in a high-volume medical records, patient administration, or scheduling office.

1. Clearance & Onboarding Requirements

• U.S. person / background investigation: Must complete Standard Form 85 (SF-85), Questionnaire for Non-Sensitive Positions, and must obtain and maintain a favorable Tier 1 (T1) National Agency Check with Inquiries (NACI), or meet the current requirements of DoDM 1000.13-M-VI. The SF-85 is lengthy and asks for detailed residence, employment and reference history; the investigation must be completed and favorably adjudicated, not merely submitted. Tier 1 certification is required within 30 days of contract start; no network or system access is granted without a valid T1 or approved interim access. (Investigation cost is covered by the employer, not the candidate.)
• Non-Disclosure Agreement: Must sign the AFRC/SG Non-Disclosure Agreement (PWS Appendix C) prior to beginning performance.
• Required training: Must complete DoD Information Assurance Cyber Awareness Challenge, HIPAA, Privacy Act, and Derivative Classification training (government-provided).

1. Work Environment & Conditions

• Location: On-site at HQ Air Force Reserve Command, Robins AFB (Warner Robins), GA. Single site; travel is not required. Relocation and travel are not reimbursed.
• Schedule: Full-time, normally 8 hours/day between 0800–1600 ET, Monday–Friday (core hours 0900–1500 ET), excluding federal holidays and Air Force Family/Down Days. Overtime is not authorized on this contract unless approved by the client; flex-time is permitted to meet performance requirements without incurring overtime.
• Telework: Situational telework only, with prior COR approval, using a government-approved VPN in compliance with DoDI 1035.01p and 48 CFR Part 40; sensitive data may not be stored on local/unapproved devices.
• Non-personal services: You are an employee of the contractor (UHP), take direction from and are supervised by UHP (not the Government), and will identify yourself as contractor personnel at all times.
• Compensation: Service Contract Act, Wage Determination 2015-4495, labor category 12190 (Medical Record Technician). Base wage $21.48/hr with Health & Welfare $5.55/hr; non-exempt.

1. Performance Standards You Will Be Measured Against
2. The Government evaluates contractor performance against the PWS Services Summary using a Quality Assurance Surveillance Plan, with monthly COR sampling of case trackers, electronic system audits, phone and email logs, and customer feedback. Surveillance begins on Day 31, after the phase-in period. The thresholds that apply to this position are:

• Case processing, updates and data entry across systems of record are performed with 90% or better accuracy per month. (PWS 4.2, objective 2.2)
• Directed corrections are completed within one (1) duty day — 24 hours — of notification, 95% of the time per month. (PWS 4.2, objective 2.2)
• Response timeliness standards are met 95% of the time per month — calls within 2 duty days, emails within 3 duty days, urgent cases same day — and correspondence is routed with 90% or better accuracy per month. (PWS 4.2, objective 2.4)
• Load cases into the appropriate electronic system of record and complete technician-level inputs for front-end and back-end management. (PWS 2.2.6, 2.2.7)
• Update AIMWTS, ECT, PEPP, MEDXS, and other systems of record with current case status as needed, especially when case status changes (~1,350 data entry / case status update actions per month, including PSC tracking outside of ECT). (PWS 2.2.1, 2.5)
• Ensure accuracy of data entry and case processing; correct identified errors within the timeframe established in the Services Summary. (PWS 2.2.9, 4.2)
• Review all cases submitted from reserve medical units (RMUs), the Aeromedical Consult Service (ACS), and Recruiting Services (RS), and ensure pertinent data is included with case results. (PWS 2.2.12)
• Coordinate and assist with scheduling evaluations using all available resources — ACS, the nearest MTF to the member, and outside civilian agencies (~81 scheduling and coordination actions per month, including IFC/MFS appointments). (PWS 2.2.11, 2.5)
• Screen, review, and route incoming and outgoing correspondence, materials, publications, regulations, and directives (~432 actions per month); identify items requiring escalation to designated Government personnel, referral to appropriate staff, or rerouting to other organizations. (PWS 2.4.4, 2.5)
• Perform clerical and administrative services, including the use of automated programs and software to produce required databases, spreadsheets, and graphics. (PWS 2.3.5)
• Prepare recurring and some nonrecurring correspondence, reports, and other documents; review and finalize correspondence and documents prepared by others in handwritten or electronic drafts.
• Track cases through the review process and keep RMUs and the Chief, Medical Standards informed of case status. (PWS 2.2.10)
• Complete administrative due-outs as directed (~702 per month, aligned with final disposition compilation). (PWS 2.3.11, 2.5)
• Cross-cover adjudication support, final disposition compilation, and the unit/member help desk as directed to balance workload. (PWS 2.2, 2.4)

1. Veterans' Preference
2. Unified Health Partners, LLC maintains a written veterans' preference employment policy. Among candidates who meet the qualifications for this position, preference in hiring may be given to honorably discharged veterans; spouses of veterans with a service-connected disability; and unremarried surviving spouses of veterans who died of a service-connected disability or in the line of duty. This preference is applied uniformly to all hiring decisions and is adopted pursuant to O.C.G.A. § 34-1-8. Candidates wishing to claim this preference may be asked to provide a DD Form 214 after a conditional offer of employment.
3. Equal Employment Opportunity
4. Unified Health Partners, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. As a federal contractor, we are committed to the employment and advancement of protected veterans and individuals with disabilities in accordance with 38 U.S.C. § 4212 (VEVRAA) and Section 503 of the Rehabilitation Act.

Essential HealthCare Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.