Job Description
The Medical Call Center Representative is responsible for handling incoming calls from hospitals, clinics, and partner organizations, accurately gathering patient or donor information, and routing calls to the appropriate team members. This role involves assessing call urgency, maintaining detailed records, updating patient charts, and ensuring HIPAA compliance. The coordinator also provides administrative and coordination support to ensure smooth workflow during overnight U.S. hours (Philippine daytime).
Perks
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th month pay
- Day time shift
- Transportation allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
Requirements
Healthcare Experience
- Nurses, EMTs, or other medical-certified professionals preferred.
- At least 1 year of experience in hospitals or clinical environments.
- Familiarity with patient charts, medical terminology, and call triage.
Communication Skills
- Excellent English verbal and written skills.
- Professional, empathetic, and capable of handling sensitive calls.
Technical Skills
- Comfortable using Zoom, Teams, CRM systems (Salesforce optional), and Microsoft tools (SharePoint, Azure).
- Able to learn custom EMR systems.
Compliance & Security Awareness
- Must adhere to strict HIPAA standards.
- Work in Snapscale office space
Work Hours / Schedule
