Job Description

• General business hours, M – F, 40 hours per week, based out of our Johnston location 
• Hybrid work is an option once trained 

• Comprehensive Health Coverage – Medical, dental, and vision insurance 
• 403(b) retirement plan with up to an employer match 
• Onsite cafeteria with free fountain drinks and low-priced meals! 

• Verify charges, procedure codes, and diagnosis codes, utilizing appropriate modifiers and diagnosis digits. 
• Prepare and submit billing to the correct payers on a weekly or monthly basis within specified timelines. 
• Review and appeal unpaid claims to resolve payment discrepancies to ensure accurate and timely reimbursement.   
• Generate monthly invoices for families and conduct various collection actions, including contacting patients and third-party payers. 
• Ensure patient demographics and insurance information are accurately entered into the system. 
• Adhere to HIPAA regulations and maintain patient confidentiality. 

• Communicate effectively with patients, insurance providers, internal and external teams to identify and resolve billing issues or concerns. 
• Report trends or issues related to billing and/or reimbursement to leadership. 

• Act as a knowledgeable resource for patients, families, providers, and payers regarding patient accounts and applicable regulations. 
• Provide phone coverage to address patient inquiries and complete payment transactions over the phone. 

• Associate degree in accounting, Business Management, or Healthcare related field, preferred 
• One year of medical billing experience, understanding of medical terminology and coding, preferred 
• Proficient use of Microsoft applications, including Outlook, Word and Excel 
• Strong attention to detail 
• Ability to exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe business. Ability to maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population 
• Ability to communicate effectively in reading, writing, and speaking the English language 

• Child Serve partners with families to help children with special healthcare needs live a  great life. 
  
  
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs. 

• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location. 
  
  
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.