Job Description

CARE isn't just in our name - it's how we work, every day.

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We are seeking a compassionate, detail-oriented, and highly organised Medical Billing Receptionist to join Northern Beaches Cancer Care Centre (NBCCC) based onsite at Frenchs Forest in a permanent full-time capacity.

This pivotal role is responsible for providing exceptional front-of-house support to patients, families, specialists, and clinical staff while ensuring accurate billing and administrative processes are maintained. As the first point of contact for patients undergoing treatment, you will play an important role in creating a welcoming and supportive experience while managing patient accounts, billing, and reception responsibilities

Key Responsibilities:

Reception & Patient Services:

• Welcome and assist patients, families, and visitors with professionalism, empathy, and discretion.
• Manage appointment bookings, confirmations, and patient enquiries.
• Maintain accurate patient records and administrative documentation.
• Liaise effectively with doctors, nurses, and allied health professionals to support seamless patient care.

Medical Billing & Accounts:

• Process and manage private patient billing in accordance with practice policies and Medicare requirements.
• Coordinate and reconcile private health fund billing, ensuring accuracy and timely submission of claims.
• Prepare invoices, receipts, statements, and payment records.
• Follow up outstanding accounts in a professional and patient-focused manner.
• Ensure compliance with relevant healthcare billing regulations and privacy requirements.

Informed Consent Administration

• Coordinate and manage the collection of informed consent documentation for treatment and procedures.
• Ensure consent forms are completed accurately and filed appropriately within patient records.
• Liaise with clinical teams to ensure documentation requirements are met prior to treatment commencement.

Administrative Support:

• Maintain confidentiality of patient information at all times.
• Provide general administrative support including correspondence, data entry, scanning, and filing.
• Assist with reporting, reconciliation, and practice management tasks as required.

About You

To be successful in this role, you will have:

• Previous experience as a Medical Receptionist, Medical Billing Officer, or Healthcare Administrator.
• Demonstrated experience with: Private patient billings; Private health fund billing; Medical billing systems and patient account management; Informed consent documentation processes
• Strong attention to detail and high levels of accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage sensitive situations with empathy and professionalism.
• Strong organisational and time-management skills.
• Experience working in an oncology, specialist medical, or hospital environment will be highly regarded.

What We Offer:

• No shiftwork and stable hours Monday to Friday.
• A growing company with a supportive and collaborative culture.
• Competitive salary and benefits package, including 5 weeks of annual leave
• Professional and career development opportunities.
• Annual multi-day Staff Conference and Staff Awards.
• The chance to be part of a leading-edge cancer care centre delivering high-quality patient care to the local community.

We are investing more into our people as evidenced by our growing staff satisfaction from our recent Employee Surveys (increase from 72% to 78% overall satisfaction in the last 12 months).

To see more of what we can offer you, and our culture – please visit: https://cancercare.com.au/employment-opportunities/

How to Apply:

If this sounds like the role for you, please submit your resume by clicking the 'APPLY' button below.

Please note that this position requires the candidate to be onsite, and as such, we are unable to consider applications from candidates currently living overseas and those seeking to work from home. We appreciate your understanding.

Interviews will be conducted on a rolling basis, and applications will close once the right candidate is found.

About Cancer Care Associates:

Cancer Care Associates (CCA) is a leading oncology provider in Australia, committed to delivering integrated, evidence-based cancer care. Our multidisciplinary teams of Doctors, Nurses, and Technicians work together to provide personalized care, ensuring that patients receive rapid access to treatment. With expansion plans across New South Wales, including new centres in Taree, Miranda, and new development plans for Queensland which include our recently-opened Noosa site, and Caboolture, we are committed to making cancer care accessible and affordable across both metro and regional communities.

All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine-preventable diseases.