Job Description

Job Title: Medical Billing Healthcare Assistant

Job Code: CW-CWCBL

Position Type: Full-Time

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Daylight Time)

Salary Rate: $6–$7 per hour

Key Responsibilities:

• Perform insurance eligibility and benefits verification for patients
• Conduct AR follow-up on unpaid, denied, or delayed claims
• Review claim statuses and communicate with insurance companies regarding billing discrepancies
• Assist with claims follow-up, denial management, payment posting, and documentation support
• Coordinate with payers to resolve outstanding balances and reimbursement issues
• Support revenue cycle management processes to ensure timely payments and accurate billing

• Manage patient scheduling, appointment coordination, and calendar updates
• Handle email management, data entry, document organization, and general administrative tasks
• Assist with patient communications and front office operations
• Maintain accurate and organized patient and billing records
• Collaborate with internal teams to address operational or billing-related concerns
• Support additional administrative tasks as needed

• Assist with provider credentialing and re-credentialing applications as n

Requirements

• Minimum of 1 year experience in medical billing, insurance verification, AR follow-up, healthcare administration, or a related role
• Familiarity with insurance payer processes and medical billing workflows
• Strong written and verbal English communication skills
• Experience using Tebra, SimplePractice, TherapyNotes, or similar EMR/EHR systems is highly preferred

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.