Job Description

We are seeking a detail-oriented and professional Medical Billing & Client Support Specialist to join our team.

This role will primarily focus on handling billing-related inquiries from parents and clients, assisting with account and payment questions, and supporting day-to-day medical billing processes. The ideal candidate will combine strong customer service skills with prior experience in medical billing, healthcare administration, or medical aid support.

Candidates with experience in the American healthcare billing system are highly preferred. However, candidates with strong South African medical aid or healthcare administration experience and the ability to learn quickly will also be considered.

Key Responsibilities

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  Handle inbound calls and billing inquiries from parents and clients professionally and efficiently
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  Assist with account balances, invoices, payment-related questions, and billing clarification
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  Support medical billing processes and maintain accurate billing records
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  Learn and work within the American healthcare billing system and internal processes
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  Provide empathetic and professional customer service while resolving billing concerns
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  Escalate complex billing issues when necessary
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  Maintain confidentiality and accuracy when handling sensitive information
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  Assist with general administrative and billing support tasks as required

Requirements

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  Previous experience in medical billing, healthcare administration, medical aid, or healthcare finance support
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  Strong customer service and communication skills
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  Professional phone etiquette and fluent English communication skills
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  Strong attention to detail and organizational abilities
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  Ability to manage sensitive or difficult conversations professionally
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  Comfortable learning new systems and processes quickly
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  Ability to work independently and efficiently

Highly Advantageous

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  Experience with American medical billing systems
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  Exposure to insurance claims, patient accounts, or healthcare billing support
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  Experience working with international healthcare practices or clients

Ideal Candidate

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  Friendly, patient, and solutions-driven
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  Confident speaking with parents and clients over the phone
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  Organized, dependable, and detail-oriented
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  Able to balance excellent customer service with billing accuracy and professionalism