Job Description

We are seeking a proactive and detail-oriented Medical Billing and Accounts Receivable Specialist to manage outstanding patient accounts and support revenue cycle operations across multiple medical clinics.

The ideal candidate has strong communication skills, excellent attention to detail, and can efficiently manage high-volume administrative tasks.

SCOPE OF WORK

Key Responsibilities

• Manage and follow up outstanding patient accounts and debtors.
• Conduct professional follow-up communications with patients regarding unpaid balances.
• Maintain accurate debtor records and payment notes.
• Support collection activities relating primarily to small-value outstanding balances.
• Monitor and manage aged receivables to improve cash flow outcomes.
• Process and maintain documentation related to healthcare billing requirements.
• Support the implementation and ongoing administration of the Assignment of Benefit process effective from 1 July 2026.
• Ensure signed Assignment of Benefit forms are:
• Properly scanned, Uploaded, Saved in the correct patient records and folders.
• Liaise with clinic staff and patients regarding billing enquiries.
• Identify discrepancies and escalate issues where necessary.
• Participate in cross-functional support activities as required.

Compliance and Quality Responsibilities

• Process billing, collections, and receivable activities in accordance with Australian
• healthcare billing requirements and clinic policies.
• Ensure all patient financial information and supporting documentation are managed confidentially and in compliance with the Australian Privacy Principles (APPs).
• Verify the completeness and accuracy of documentation prior to processing claims, payment arrangements, or debtor follow-up activities.
• Support compliance with Medicare Assignment of Benefit (AOB) requirements by ensuring signed forms are accurately scanned, indexed, and retained within the appropriate patient records.
• Maintain accurate records of collection activities, payment discussions, and account resolutions to support audit readiness.
• Conduct debtor follow-ups professionally, ethically, and respectfully, consistent with approved communication standards.
• Escalate billing discrepancies, suspected fraudulent activity, missing documentation, or unresolved compliance concerns to management promptly.
• Participate in periodic audits, quality reviews, and compliance training programs to ensure adherence to established standards.

QUALIFICATIONS

• Minimum 2–3 years of experience in medical billing, accounts receivable, collections, or healthcare administration.
• Experience handling patient billing enquiries.
• Familiarity with Medicare billing processes and healthcare billing practices is highly desirable.
• Experience using Best Practice Software or similar Practice Management Systems preferred.
• Strong attention to detail and organisational skills.
• Excellent communication and negotiation abilities.
• Strong customer service orientation.
• Fast and accurate typing and data entry skills.
• Ability to work independently and manage deadlines effectively.

Technical Requirements

• Reliable laptop/desktop (with at least one backup device)
• Noise-cancelling headset (for interviews and meetings)
• Stable internet connection with a backup (minimum 100 Mbps)

What's On Offer?

• Permanent Work from home setup
• Paid Time off
• Paid Australian Holidays
• Birthday and Work Anniversary perks
• Independent Contractor engagement

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. Simply put, we help businesses grow by providing them the staff they need that gets the job done.