Job Description

Schedule: Tuesday- M 10:30am-7:00pm, T W Th F 8:30am- 5:00pm
Salary: $17.57 - $26.35 Depending on Qualifications

JOB PURPOSE: The Medical Assistant/Program Assistant will be responsible for providing clinical and administrative support to ensure quality patient experience. The Medical Assistant/Program Assistant will support Weight Management providers and patients and Health Builders Programs by providing administrative support and clerical duties for the assigned programs, department, and its varied operations.
The Medical Assistant/Program Assistant works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution.
The primary goal of the El Rio Health Medical Assistant-Program Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.
The following functions and responsibilities will contribute to El Rio Health Center to achieve its KEY RESULTS:

1. World Class Experience for staff and patients
2. Healthier patients and employees
3. Positive Financial Result

Essential Job Functions:
• Prepares patients for Medical Weight Management visits by directing and/or accompanying them to the examining room.
• Verifies patient information by interviewing patient; reviews and records medical history, takes vital signs, and confirms purpose of visit or treatment.
• Organizes and schedules appointments.
• Enters documentation for medically integrated Health Builder programs.
• Assists with referrals and navigates patients to appropriate Health Builder programs.
• Conducts biometric screenings and periodic biometric assessments events at clinic sites for patients and employees.
• Completes records by recording patient examination, treatment, or test results in Electronic Medical Records (EMR)
• Completes all administrative and non-clerical activities which are received through NextGen and/or the Patient Portal in support of programmatic operations, completing all required documentation on these activities.
• Completes all Provider Orders with accuracy and in a timely manner.
◦ Ensures that the patient understands and verbalizes their understanding of the discharge instructions. Documentation of completed orders and actions taken by the medical assistant shall be entered into the patient’s EMR and submitted for processing within the defined time period.
• Generates revenues by recording necessary information of services rendered.
• Produces and distributes correspondence memos, letters, faxes, and forms.
• Receives and assist patients.
• Handles communications and calendars as assigned.
• Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Performs administrative duties such as.
◦ Coordinates events
◦ Prepares reports.
◦ Conducts basic research.
• Demonstrates the knowledge, understanding, and technical skills to complete all administrative and clerical duties, tasks, responsibilities, and assignments working with office equipment, operating systems, organizational programs and/or business software, such as:
◦ Completes outgoing recruiting calls for referral programs.
◦ Placement of provider referred patients.
◦ Provides administrative support to other staff members in the performance of their assignments and departmental operations supporting patients, visitors, employees, and internal/external clients or representatives.

Other Duties and Responsibilities:
• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the general public.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.
• Employees must maintain their skills proficiency with El Rio Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.
• Communicates effectively through written, verbal, and interpersonal skills when interacting with patients, family members, employees, or internal/external clients and representatives; successfully conveying and exchanging information in a positive manner.
• Participates in a learning environment by being willing to learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to patients.
• Employees are encouraged to participate in continuing education and organizational sponsored events and committees, understanding that these activities contribute to employee growth and to the improvement of operations within El Rio. Employees participating in these activities must conform and meet the operational needs of El Rio as determined by management.
• As a team player demonstrates self-initiative by being aware of the work environment in order to assist co-workers and others while maintaining and enhancing a respectful and positive attitude in the work environment. Serving at all times as a positive and effective employee.
• Ability and willingness to regularly work a varied schedule, including evening and Saturday hours.

This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations. The essential job functions and responsibilities align with El Rio Health’s Cultural Beliefs:

Minimum Education and Experience:
• High School Diploma or G.E.D.
• Two (2) year of experience in a clinical healthcare setting performing the essential functions of a medical assistant or equivalent education and experience.
• Two (2) years’ experience in an administrative or assistant role in a healthcare environment or equivalent education and experience.

Required Licenses, Certifications, and Registrations:
• A Medical Assistant certificate from an approved and accredited college or vocational training program.
• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Education, Experience, Skills, Abilities:
• One (1) year of working experience with i2i.
• One (1) year of experience in scheduling and checking in patients.
• Three (3) years’ experience in a clinical healthcare setting performing the essential functions of a medical assistant.
• Three (3) years’ experience in an administrative or assistant role in a healthcare environment.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Core Competencies:
• Clinical Skills
• Administrative Writing Skills
• Health Promotion and Maintenance
• Documentation
• Microsoft Office Skills
• Verbal Communication
• Medical Teamwork
• Electronic Medical Records

Supervisory Duties:
• None

Language Skills:
• Ability to compose, prepare, and edit professional written reports and correspondence for distribution.
• Ability to read, interpret, comprehend, and comply with written documents or instructions furnished through various modes including written, oral, diagram, or schedule format.
• Ability to listen, communicate, and interact with a wide range of diverse individuals and personalities in a professional manner at all times.

Computer/Mathematical Skills:
• Ability and skill in correctly applying mathematical and basic algebraic calculations or concepts to all work processing.
• Intermediate to advanced skills in successfully operating computer equipment and general software applications, including Microsoft Office (Word, Excel, Power Point, Outlook), Internet and Electronic Medical Records(EMR)

Other Skills and Abilities:
• Understanding of basic filing and general recordkeeping principles
• Knowledge and understanding of inventory maintenance principles.
• Ability in organizing and balancing multiple priorities.
Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.
El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.
All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.