It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
UPMC,one of the nation's leading health care providers, and
GoHealth Urgent Care, an on-demand consumer-centric care company, are
operating urgent care centers across Pennsylvania and West Virginia.
At UPMC-GoHealth Urgent Care, we place the needs of our patients
first - by providing an effortless patient experience, a welcoming culture
of care and seamless integration with market-leading health systems and our
communities. We would love for you to become a member of our team!
The Training Coach – MArole partners with the learning and
operations team to help create an effortless, personal, and connected
onboarding and training experience. The Training Coach - MA is responsible
for executing on the practical skills training phase of new hire training
by following a formal and organized method of teaching new or existing team
members the critical thinking skills and high-level competencies to feel
comfortable and confident in doing their role. The Training Coach - MA uses
a competency-based model to foster growth learning and enhance the
socialization of the learner. The types of learners include newly hired
team members, team members transferring to a center or department, and
those team members whorequireadditionalsupport with new or existing
learning experiences. The Training Coach – MA will provide support to the
Medical Providers, Radiologic Technologist, and patients through a variety
of tasks, including but not limited to patient care management,
organization, and communication.
Job Requirements
Education:
Graduateofa Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
High school diploma or equivalent required
Work Experience:
Medical Assistant experience preferred for Graduate of a Medical Assistant Program or
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
Training or related experiencerequired
Experience using Electronic Health Record (EHR)
Urgent care experience preferred.
Required Licenses/Certifications
Basic Life Support (BLS), obtained through the American Red Cross (ARC) or
American Heart Association (AHA),requiredat the time of hire.
One of the following certifications isrequiredat time of hire:
CCMA- Certified Clinical Medical Assistant (verified through NHA, NationalHealthcareerAssociation)
CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
Graduate of an Accredited School of Nursing or LPN or RN
EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
CNA - Certified Nursing Assistant
Essential Functions
Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
Conduct orientation to the center,departmentand/or organization to cover predetermined learning items.
Teach and train team members to bring them up to predetermined levels ofcompetencyfor the specific job.
Hosts Learning Coach Workshop, as needed.
Acts a backup to the Training Specialists and completes classroom-based training; completeAirtablecompliance documentation.
Meets the required minimum40 hoursto a maximum of80 hoursof dedicated time invested with up to 6 assigned team members to ensure a level of
knowledge and skills is acceptable within the company’s learning standardsrequired
Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc…
Provide in-center coaching to new team membersonall assigned areas of the core competencies.
Offer hands-on market specific training needs, from new hire training, check-ins, marketprocess updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
Ensure accountability of team members’ competence validation.
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
Meets with the Training Specialist regularly to support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates/changes,
other market training needs.
Assists in maintainingAirtablecompliance by completing and uploading Core Competency Checklist andsubmittingthe Competency Evaluation via digitalAirtableform.
Maintain team member evaluation feedback being at the fully meets or higher level each year.
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
30, 60, 90-day check-ins for trainingneedsto include, but not limited to, checklist to round and check comfort level
Track and manage the assigned completion of Core Competency Checklist items andsubmite-form when completed for new team members.
Providetimelyfeedback on assigned team member performance and escalate any issues ifrequired
Operates in a mobile capacity; travel to sites wheremajorityof newhireshome locations are near, as assigned.
Works operationally when no training isneededi.e., new hire training, workshops, BLS, fit testing, etc.
Provide support, partnership, and training to other market Training Coaches nationally, as needed.
Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence.
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assignedcenter
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medicalhistory;confirm purpose of visit; etc.
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases toprovideras needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information toprovider
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets tomaintainsupply inventory levels; regularly checkexpirationdates on supplies.
Responsible for maintenance of medical records and scanning chartstopatient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
Ensurereceptionarea is wellmaintained
Conduct courtesycall-backsfor patient follow-up.
Follow operating instructions to perform and document daily controls and calibration of equipment;maintainQuality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and
submit repair tickets as needed.
Other patient care responsibilities as defined in the Medical Assistant Guideline document.
Ability toworka flexible schedule that includes evenings and weekends.
All other duties as assigned.
Set up email alerts as new job postings become available that meet your interest!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
GoHealth partners with innovative and award-winning health systems to simplify and improve the way customers across the U.S. access high-quality healthcare for non-life-threatening conditions. Its on-demand care platform serves as the physical- and digital-front door to its 12 prominent health system partners and the communities they serve across 16 states, providing seamless access to care for more than 50% of Americans. GoHealth’s unique partnership model, consumer-centric approach and technology focus enables effortless, personalized, and connected on-demand care at nearly 400 co-branded neighborhood centers across the nation. Whenever follow-up treatment is needed, GoHealth’s connected care model provides customers with seamless same- and next-day access to robust networks of expert primary, specialty, and emergency care providers. GoHealth is committed to increasing access to quality care across the country, expanding inclusivity and removing barriers to wellness for all people.
