Job Description

The Medical Assistant Trainer (known internally as Clinical Outcomes and Quality Assurance Coordinator -COQA Coordinator) provides operational and clinical training assistance to support TGH Urgent Care powered by Fast Track’s mission to provide an exceptional patient experience. The COQA Coordinator works collaboratively with the Director of Quality and Organizational Development (DQOD) and senior leadership in the implementation of new hire and ongoing training programs for all team members. This role works closely with the DQOD to implement the Quality and Safety program. They work closely with the DQOD to ensure regulatory compliance and accreditation, and to use patient data and reporting outcomes to drive company-wide, evidence-based improvements and assist with quality improvement measures.

Job Responsibilities

• Coordinates, trains, and oversees the onboarding and new hire training of Medical Receptionist, Medical Assistant, Licensed Practical Nurses (LPN), Patient Care Technicians (PCT) and X-ray Technicians.
• Works with the Director of Quality and Organizational Development (DQOD) to coordinate and oversee the continued training and re-training of frontline team members.
• Promotes a culture of safety, high-reliability, patient and staff engagement, and performance excellence
• Collaborates with DOQD in the development and updating of new and existing training courses and clinical resources
• Partners with the DQOD to implement the organization’s quality and patient safety program.
• Completes regular on-site clinic audits to ensure staff understanding and compliance of accreditation standards
• Regularly reports the outcomes of quality measurement and improvement activities following site surveys to the DQOD
• Coordinates with DQOD and senior leadership to oversee and measure training program outcomes
• Proposes recommendations for policy improvements and clinical resources
• Provides training to Regional Office Managers on conducting on-site audits and implementing quality improvement and training initiatives

Requirements

• Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
• Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
• Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
• Ability to follow established office routines and organizational policies
• Ability to think creatively and innovatively, identifying opportunities to improve processes, enhance training effectiveness, and drive continuous organizational improvement

Supervisory Responsibility:

• This position has no supervisory responsibilities

Education and Qualification Requirements:

• High School diploma or equivalent
• Certified Medical Assistant, Florida licensed LPN, Certified PCT or Florida licensed BXMO or RT
• Experience teaching clinical skills- this includes time spent as a mentor, student precepting, new staff onboarding/training
• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to adapt to various learning styles of team members

Work Conditions:

• This position operates on-site in a professional medical environment
• Consistent use of technology platforms throughout shift to complete assigned work tasks
• Ability to move supplies and office equipment (up to 20 lbs.)

Work Schedule and Travel:

• Reliable transportation required
• Travel between clinics in and outside assigned region
• Mileage reimbursement available for eligible business travel