The Behavioral Health Medical Assistant (MA) – MAT Program supports the delivery of integrated behavioral health and medical services for patients receiving Medication Assisted Treatment (MAT). This role provides clinical support to providers, coordinates MAT-specific workflows and promotes patient engagement and adherence within established protocols.
The MA functions as part of a multidisciplinary team and is responsible for ensuring efficient patient flow, accurate documentation, timely follow-up, and adherence to clinical, regulatory, and organizational standards.
This is a part-time position requiring a flexible schedule to support program needs. Includes evening coverage two (2) nights per week to support MAT group services May include a combination of daytime clinical hours and evening group support Schedule to be determined based on operational needs of the MAT program
This role does not provide clinical counseling, case management, or independent treatment planning, but supports care delivery under the direction of licensed providers.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Prepares treatment rooms and ensure readiness for MAT and behavioral health visits Greets and escorts patient to treatment room, updates medical history, takes vitals and records relevant health/treatment updates for clinician review
2. Assist providers with examinations and MAT-related care
3. Perform CLIA-waived testing (e.g., urine drug screens) in accordance with protocols
4. Monitor and maintain medical equipment and supply inventory
5. Communicates with patients via telephone and other means to confirm appointments, provide information, etc.
6. Support daily MAT operations, including monitoring patient flow and provider schedules to ensure positive patient experiences.
7. Prepare charts and documentation for MAT visits, ensuring completeness and accuracy
8. Track required elements of MAT care (e.g., urine drug screens, follow-up visits) and flag gaps per protocol
9. Coordinate MAT-related activities using approved systems (e.g., EMR, telehealth platforms)
10. Provides patient education as appropriate to the situation.
11. Protects patients and employees by adhering to infection-control policies and protocols.
12. Actively communicates with MAT patients including outreach, support, and case management services as directed by providers.
13. Coordinates activities via Zoom or other programs as necessary for the MAT program.
14. Adhere to all organizational policies, including HIPAA, infection control, and safety protocols
15. Support compliance with MAT program requirements, HRSA standards, and applicable regulations
16. Participate in team huddles and care coordination activities as assigned
17. Maintain effective communication with multidisciplinary team members
18. Support a patient-centered, trauma-informed care environment
19. Provides back-up support to the Behavioral Health Integration Team (scheduling/MAT coverage)
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. May fill in for Behavioral Health Coordinator, and as an MA in other areas as needed.
2. Performs other duties and tasks as assigned.
GENERAL EXPECTATIONS:
1. Be committed to the mission of the Bucksport Regional Health Center.
2. Work as a member of the medical team in the performance of duties.
3. Be punctual for scheduled work and use time appropriately.
4. Work in harmonious relationships with all staff, patients, vendors and others.
5. Perform duties in a conscientious, cooperative manner.
6. Perform required amount of work in a timely fashion with a minimum of errors.
7. Be neat and maintain a professional appearance.
8. Maintain confidentiality and protect the Center by keeping information concerning Operations, patients and employees confidential.
9. Assist in the care, observation, and the condition of patients including the execution of procedures prescribed for the direct treatment or therapy of patients.
10. Performance of job requires close coordination with others. Team work is essential.
11. Participation in community activities as a representative of Bucksport Regional Health Center.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear; prolonged standing is required. Eye hand coordination and manual dexterity required. The employee must regularly lift/move up to 25 pounds, including assisting with moving patients, as well as bend, stoop, stretch or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
Work is performed primarily in a medical office setting. Noise level is usually quiet. Some in-state travel and work outside of normal daytime hours is required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in a typical medical office environment. Noise level is usually quiet.
Potential exposure to hazardous and infectious materials, including blood borne pathogens.
QUALIFICATIONS NEEDED FOR POSITION
Experience and Skill Requirements: The following experience and skills are considered essential:
Education Requirements: The following education requirements are considered essential:
** All requirements and skills are considered to be essential, unless otherwise indicated. **
Bucksport Regional Health Center first opened its doors on August 12, 1974 in the building that is now the Alamo Theater in downtown Bucksport. It was staffed by two paramedics and physician assistants, supervised by an Emergency Department physician from EMMC. The first week, they treated 54 patients. A typical office visits was $5.
BRHC encountered many hurdles to stay afloat, it not only survived, it thrived into what it is today. By 1978-79, the Center was serving about 6800 patients and a new facility, at 110 Broadway, where it is currently located, was opened on July 11, 1981.
On or about the 20th anniversary, the building acquired an addition to expand services. Later another addition was added to house the dental suite. In 2011, as part of the Affordable Care Act, BRHC received federal funding to expand the front of our building which now houses our education room and our Behavioral Health Services.
Today the health center offers primary medical care, dental services and behavioral health and serves just under 8,000 people in Bucksport and 10 surrounding towns. We have a well-equipped staff to serve our patients’ needs. Bucksport Regional Health Center is a Federally Qualified Health Center and receives federal funding to allow the provision of services to all patients, regardless of their ability to pay.
The mission of the Bucksport Regional Health Center is to service the primary health care needs of the people of our service area, and beyond, by providing an environment within which our patients can reach and maintain excellent emotional and physical health through the maintenance of a fiscally viable, compassionate organization that strives for excellence by respecting and preserving the dignity of our patients and employees.
