Position Summary Information
Primary Purpose
The Medical Assistant (Temporary/Casual) is responsible for assisting students and staff in all clinical and administrative support for patient care and treatment. The essential functions listed below are intended to identify those that are generally assigned. The Medical Assistant may perform many if not all functions, and in addition, other responsibilities may be assigned that are unit specific and based on business need and scope of care of the Medical Assistant.
This position will be in the Sacramento Clinic but may be required to travel to Stockton and San Francisco clinics under certain circumstances.
Essential Functions
Performs basic clinical duties as assigned and which are within the scope of his/her practice and experience:
- Obtains vital signs inputs into Electronic Medical Record ( EMR)
- Prepares patients for examination
- Assists a provider with medical procedures
- Educate students about health care issues and health insurance. Participate in outreach activities
- Administers medications as ordered by oral, intradermal, subcutaneous, or intramuscular route
- Performs fingerstick blood glucose checks
- Obtains urine and performs urine tests ordered by provider
- Performs electrocardiograms (EKGs)
- Processes lab specimens for courier pick up
- Performs CLIA-waived in-house lab tests (specifically, rapid strep, rapid mono, influenza, urine, pregnancy, and glucometer blood glucose tests)
- Administers vaccines and PPD skin tests as ordered
- Cleans and restocks clinical areas
- Orders supplies and medications for all campuses, while maintaining PAR levels
- Monitors inventory and expiration dates of supplies
- Provides general information to patients, visitors, staff and physicians. Handles and/or resolves patient dissatisfaction or concerns. Refers patient concerns to the appropriate individual for resolution, as necessary. Maintains a professional demeanor.
- Maintains and documents, clinical records and forms. Scans documents into patient charts through use of EMR system. Enters immunizations into the EMR Serves as Key person for staff for Point N Click and EMR program issues.
Performs basic administrative, clerical, and technical supportive tasks including, but not limited to:
- Schedules patients for all three campuses for Health Services
- Manage the schedule so sufficient sick call appointments are available on any given day
- Updates patient demographic information
- Monitor’s completion of compliance forms, collection of student health fees and confirms health insurance using Electronic Medical Record system
- Performs opening and closure procedures, adhering to expectations of Attendance/Tardiness policy
- Uses time management skills to multi-task with excellect attention to detail and accuracy
- Maintains working inventory of clinic office supplies: reorders as needed
- Performs front desk support and cashier duties for Student Health Services when needed
- Performs basic account/record keeping functions by posting all client transactions, confirming accuracy of the ticket, and accounting for all monies and credit transactions received for services and fees by the end of each working day. Monitors and collects outstanding student balances and no-show fees.
- Provides cross-coverage for CAPS and SHS administrative assistant as needed.
- Participate in Health and Wellness outreach activities
- Support Immunization compliance program
- Performs other duties, including participation on campus committees, as assigned
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
This position serves as Campus Security Authority ( CSA) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported them.
Minimum Qualifications
- High School Diploma or G.E.D.
- Medical Assistant Certification
- Completed Certification and Licensure for Phlebotomy Technician or successfully obtained within six (6) months of start date.
- Graduate of approved program of training, which meets state requirements to perform venipuncture, injections and skin tests, with certificate of satisfactory completion.
- Two (2) years’ experience in a medical office or hospital setting with utilization of clinical skills.
- Current BLSAED for professional rescuers and healthcare providers.
- Excellent customer and communication service skills with ability to handle difficult situations with professionalism and compassion.
- Demonstrate knowledge of medical terminology and medical office practices.
Preferred Qualifications
- Proficiency in medical billing and insurance claims to perform functions when necessary.
- Solid computer skills and proficiency with medical billing systems.
- Demonstrate knowledge and understanding of all State and Federal confidentiality regulations.
- Ability to deal with difficult or stressful situations with professionalism and calm.
- Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
- Experience and sensitivity in working with people of diverse backgrounds and cultures.
- Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing and walking, occasional sitting, computer and phone use. May be requested to lift up to 25 lbs. Occupational exposure to blood borne and body fluid pathogens may reasonably be anticipated. Personal protective equipment will be provided to reduce or eliminate exposure to routine or limited infectious agents.
Work Environment/Work Week/Travel
Work performed in clinical environment. Work performed during standard clinic hours, may require minimal overtime to meet business needs and occasionally requires work out-of-doors with exposure to warmer or cooler temperatures. Additional evening and/or weekend hours may be requested to support department, division and University programs, projects and initiatives. Some travel may be required including to other campuses.
Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range
Background Check Statement
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement
University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.
