Job Description

Hours

Shift Start Time:

8 AM

Shift End Time:

4:30 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$25.300 - $30.360 - $34.000

This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

What You Will Do
Under supervision, this position supports scheduling of patients for the Specialty Clinic, management of equipment and supplies, clerical responsibilities, billing and reporting requirements.

Required Qualifications

• H.S. Diploma or Equivalent
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -REQUIRED

Preferred Qualifications

• 1 Year Within a hospital and/or medical setting with on-line scheduling experience.

Essential Functions

• Customer service
  
  Greets and welcomes a variety of customers by the telephone and in person.
  Obtains information from visitors/callers, directs as appropriate or takes complete and accurate messages. Acts on requests for customer service.
  Uses scripts as appropriate including answering phones, transferring calls and service recovery. Answers phone within four rings, transfers calls as indicated.
  Responds to all inquiries with timeliness that promotes customer satisfaction.
  Communicates effectively with all levels of staff and uses chain of command per department policy.
• Equipment and supplies
  Obtains, discards, stores and cleans equipment according to policy/procedure and manufacturer guidelines.
  Enters work order to facilitate repair of equipment, reports urgent or unresolved equipment malfunction to supervisor or the appropriate department (Biomed, Material Management, etc.).
  Manages and operates equipment safely. Ensures integrity and sterility of supplies.
  Checks and restocks exam rooms and restocks supplies e.g. clerical patient care. Ensures compliance safety regulations e.g. equipment does not block fire exits.
  Monthly checks of expiration dates of supplies in clinic, removing and replacing those expiring that month.
• Health information management functions
  Manages patient information per Sharp HealthCare confidentiality and Health Insurance Portability and Accountability (HIPAA) policies.
  Establishes and maintains medical record per department guideline.
  Requests medical records, films, or other medical record as required.
• Order entry
  Accurately enters orders in electronic information systems per department guideline.
  Completes order entry via "down time" procedures when electronic information systems are not available.
• Patient account processing
  
  Procures necessary authorization to support patient's care plan including Service Authorization Request (SAR) form.
  Accurately registers patients according to guidelines.
  Enters patient charges into computer within 24 business hours of date of services and per corporate compliance policy.
  Reconciles daily charges to ensure no missed charges.
  Responds to request for additional insurance information within 24 business hours as directed.
• Patient care
  
  Assists with the initial nursing assessment by accurately measuring and recording the patient's height, weight, blood pressure, temperature/pulse/respiratory rate, and other pertinent biometrics.
  Reports all abnormal vital signs and/or observations promptly to a nurse, nurse practitioner, or physician.
  Assists the physician, nurse practitioner, or nurse by preparing the patient and/or setting up equipment or supplies.
  Provides for a smooth overall patient flow for the Clinic by escorting the patients to/from the exam rooms and by monitoring room availability in addition to patient wait times.
  Completes all relevant forms related to the visit.
  Cleans room and equipment after each patient.
• Schedule management
  Schedules Specialty Clinic Visits
  
  Schedules all Specialty Clinic visits as directed.
  Prints copies of schedules and routes/posts for appropriate departments/modalities.
  Prepare for next day appointments, exam rooms prepared.

Knowledge, Skills, and Abilities

• Bilingual Spanish preferred.
• Ability to perform duties according to specific written and/or verbal instructions and to accurately maintain scheduling documentation.
• Ability to organize, assemble, file and maintain accurate records.
• Knowledge of medical terminology.
• Have basic computer skills.
• Effective interpersonal and communication skills, verbal and written.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class