Job Description

The Medical Assistant, under the direction of the Nurse Manager and clinic doctor/s will assist physicians with patient care and administrative duties. Will maintain exam room equipment, space, and sanitize for patients. The medical assistant will perform administrative duties such as scheduling patient appointments, cancellations, and updating records as well as take patient information, record documentation, and monitor patient vital signs.

Requirements

Education and Experience

• High school diploma or GED.
• Completion of a certification program by an accredited program.
• Experience in a medical setting is preferred but not required.
• Basic Life Support and CPR
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail-oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Job Knowledge

• Communication skills to converse clearly over the telephone and in person.
• Organization and time management to manage a variety of tasks effectively.
• Attention to detail to correctly identify patient issues and communicate difficulties with managers/physicians.
• Technological skills, such as using word processing and spreadsheet programs to track data
• Ability to gather and interpret data.
• Ability to work independently in a fast paced environment.

Essential Duties

• Greeting patients professionally both in person and on the phone.
• Scheduling patient appointments, cancellations, and updating records
• Verifying patient identity
• Monitoring and taking patient vital signs and heart rate as needed
• Entering patient information into a database
• Maintaining cleanliness and sanitary needs of space
• Maintaining required records and documentation
• Ensuring patient confidentiality
• Recording patients’ conditions by taking temperatures, pulse, and weight
• Assisting with clinical duties
• Checking and ordering inventory supplies; maintaining office equipment, ordering replacement supplies as needed
• Preparing correspondence, documentation
• Working as a vital part of a team of medical professionals
• Follow all HIPAA regulations
• Assist with other clerical tasks as needed
• May refer to senior staff for assistance with higher-level problems that may arise.
• Escalates issues to the supervisor for resolution, as deemed necessary.
• Assist with various projects as assigned by the direct supervisor.
• Meets and exceeds short and long term goals as established for the department.
• Performs duties and job functions in accordance with the policies and procedures established for the department.
• Reports to work, meetings and professional obligations on time.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Assists in evaluation of reports, decisions, and results of department in relation to established goals.
• Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed.
• Takes ownership of special projects, researches data and follows through with detailed action plans.
• Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.
• Performs other related duties as required and assigned.
• Adheres to Corporate, Department and HR policies and procedures.

Physical Requirements

• Employee is required to have visual and auditory acuity necessary for communications with other employees and/or customers to meet business needs of NHVC.
• Employee must be able to see written documentation and be able to speak and hear for communication with employees/customers.
• Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax, multi-line telephone, etc.
• Employee is exposed to general indoor working conditions and may on occasion require light lifting or no greater than 20 pounds and some offsite travel.