Job Description

General Summary:

Under the supervision of the Physician/Provider, assists in minor office procedures and injections, performs patient intake assessments, discharges patients from clinic and procedures, educates patient on procedures and medication changes, as well as new medications. Manages message center including taking phone calls off voicemail and entering them into EHR, accessing OARRS reports for clinic visits and for use with prescription proposals. Is able to calculate medication due dates based on OARRS reports and patient plan of care as established by physician/provider.

Education, Licensure, Registration and Experience:

High School graduate or equivalent

Medical Assistant certification

Knowledge of office procedures and equipment

Experience in giving injections

Typing and medical terminology experience required

CPR certification required

Prior Authorization and Precertification experience preferred

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status and needs and to provide the care needed as described in the area's policies and procedures.

Essential Functions:

Assist Physician/Provider with patient care as required.

Maintain patient records, and prepare necessary forms for billing, prior authorization of meds if indicated.

Answer telephone calls and places calls as directed.

Documents all messages.

Is able to know, understand, and follow directions as given by the Physician/Provider.

Stocking supplies and completing form for needed equipment and supplies.

Conducts vital signs, EKG's and pain assessment. Reviews H&P and MAR.

Schedules patient visits and assists with charts.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status and interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures.

Practices effective communication skills.

Demonstrates responsibility and accountability as their profession, practice, and job dictates.

Conducts all work activities with respect for the rights and wishes of patients, visitors, families and fellow employees including the maintenance of a pleasant quiet environment, as observed by the manager.

Displays a positive attitude within the department and across departmental lines to contribute to the overall customer service program in place.

Working Conditions:

· Stand/Walk – 6-8 hours

· Sit – 1-2hours

· Bend – up to 1/3 of time

· Squat – up to 1/3 of time

· Climb – up to 1/3 of time
Reach up to 1/3 of time

· Lift - up to 1/3 of time

· Carry – up to 1/3 of time

· Push – up to 1/3 of time

·Pull – up to 1/3 of time

· Right Hand - Precise Motor Function (Or Fine Manipulation)

· Left Hand - Precise Motor Function (Or Fine Manipulation)

· Right Foot - Gross Motor Function

· Left Foot - Gross Motor Function

· Up to 25 pounds – 1/3 or more of the time
Body Fluid Exposure - Yes

·

Standards of Employment:

Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.

Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty.

Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.

Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.

Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.

Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:

Supports the mission, vision and CARES values of Fisher Titus.

Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.

Supports, cooperates with, and implements specific procedures and programs for:

1. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.

1. Confidentiality of all data, including patient, employee and operations data.

1. Quality Assurance and compliance with all regulatory requirements.

1. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion - Every patient, Every time

• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques

Demonstrates Service Etiquette - Every patient, Every time

• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patient's expectations of care

Commitment to Safety - Every patient, Every time

• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something

Delivering High Quality Care - Every patient, Every time

• Commits to efficient, effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes