Job Description

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.

WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance, commuter benefits and more!

GENERAL RESPONSIBILITIES:

While demonstrating excellent customer service, teamwork, and flexibility, assists the medical providers to provide maximum quality patient care. Maintains an efficient, effective means of patient flow within the medical units. Ensures optimum safe environment, and ensures compliance with local, state, and federal regulations (i.e. OSHA, NYSDOH) within exam areas.

SPECIFIC RESPONSIBILITIES:

Age Specific Criteria:

· Demonstrates knowledge, skills and abilities to provide medical assistance to the age groups served (birth and above).

· Knowledge of normal growth and development.

· Knowledge of age-specific safety precautions.

· Ability to communicate in an age-specific manner; consider special needs related to age in services rendered; provide age-specific data to other care team members.

· Knowledge of age-specific anticipatory guidance.

Operation:

· Consistently completes assignments in a timely manner with minimal assistance or overtime.

· Seeks and accepts additional assignments.

· Sets up exam rooms and stocks supplies.

· Assists with orientation of new employees.

· Participates in timely patient rooming process; consistently reviews and monitors provider schedules.

· Adequately prepares patients and exam room as appropriate for the type of medical visit.

· Cleans and disinfects equipment as needed and maintains soiled holding room.

· Demonstrates flexibility in personal workflow in response to changes in patient and unit workload.

· Maintains efficient, effective flow of patients by following established daily schedule.

· Reviews EHR to determine if health screenings are current.

· Accurately completes and maintains quality controls logs

· Maintains required certifications.

Data Collection / Documentation:

· Performs Chart Intake Preparation

· Accurately collects and records all patient data for intake in electronic health record (EHR

· Performs and records EKG results in EHR.

· Performs and records basic hearing and vision tests in EHR.

· Performs and records all required screenings in EHR.

· Collects, performs, and transcribes point of care results of laboratory specimens such as phlebotomy (if applies).

· Records accurate patient telephone and verbal communication in the EHR.

· Accurately completes charting, referrals, and other forms in preparation for provider review and signature.

Implementation/Communication:

· Demonstrates acceptable technical skills in providing medical assistance to patients.

· Consistently follows established policies and procedures in providing medical assistance to patients.

· Consistently provides medical assistance in consideration of age-related requirements.

· Consistently reinforces patient and family teaching.

· Demonstrates initiative and flexibility with assignments.

· Assists, as needed with procedures.

· Recognizes high risk situations/changes in patient conditions and reports them to the provider immediately.

Miscellaneous

· Demonstrates excellence in both internal and external customer service.

· Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.

· Ensures and/or remains in compliance with local, state, and federal regulation, i.e. JCAHO, OASAS, NYSHD.

· Adheres to the National Patient Safety Goals as defined by the Joint Commission on Accreditation of Healthcare Organizations and the Whitney M. Young Jr. Health Services.

· Completes other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

Graduate from an accredited school in medical assisting; Three (3) years’ experience working as a Medical Assistant in a physician/hospital setting may be substituted in lieu of graduation from an accredited school in medical assisting. Certified in BLS/CPR. Demonstrated excellence in customer service, as well as good communication and interpersonal skills.

PREFERRED QUALIFICATIONS:

One to two years’ experience as a Medical Assistant in a physician office setting. Basic computer keyboard knowledge. Flexibility to adjust to schedule changes. Knowledge of managed care requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary range: $18.65 - $22.39 hourly