Job Description

Work Type: As Needed/PRN – Dayshift

Hourly Rate: $24.50/hour

Location: All Esperanza clinics

The PRN Medical Assistant (MA) is a vital member of the care team within our Patient-Centered Medical Home (PCMH) model, contributing to the provision of high-quality, patient-centered healthcare. The MA supports clinical operations and patient care through both clinical and administrative duties. This position ensures compliance with established policies and contributes to the smooth delivery of care at Esperanza Health Centers.

Primary Duties and Responsibilities:

Patient Care:

• Take patients’ vital signs, prepare patients for examinations, and provide instructions based on visit reasons.
• Perform initial interviews to gather pertinent medical history for use by healthcare providers.
• Assist providers during examinations, procedures, and other direct care activities; obtain consent for procedures as needed.
• Perform phlebotomy, Point of Care Testing (POCT), and EKGs following established standards.
• Administer immunizations and injections as ordered by the healthcare provider and document appropriately in the medical record.
• Collect and prepare specimens for laboratory analysis and complete necessary requisitions.

Care Team Collaboration:

• Participate in daily care team huddles to support care coordination and patient flow.
• Collaborate with providers, nurses, and care coordinators to ensure continuity of care, particularly for chronic condition management.
• Communicate lab results to patients as instructed by providers and notify providers of abnormal results.
• Triage patient, physician, and pharmacy phone messages, and document all patient encounters.

Quality and Safety:

• Maintain established policies, quality improvement programs, safety standards, and infection control protocols.
• Ensure proper storage of medications and vaccines and maintain daily temperature logs for all cold storage units.
• Maintain inventory of immunizations (e.g., Vaccines for Children program) and medical supplies; ensure proper handling and documentation of sample medications.
• Keep daily lab and quality control logs, ensuring compliance with safety standards.
• Clean and prepare rooms between procedures, monitor and restock supplies, and ensure proper functioning of equipment.
• Follow AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) principles to deliver exceptional customer service to patients and visitors.

Patient-Centered Medical Home (PCMH):

• Contribute to PCMH principles by ensuring patient-centered, comprehensive, and coordinated care.
• Support quality improvement initiatives, gathering data to enhance patient outcomes.
• Exhibit sensitivity to patients' comfort, privacy, and well-being, showing genuine interest in their progress. Ensures a safe, supportive, and therapeutic environment for both patients and their families.
• Translate for patients as necessary and provide culturally competent care.

Administrative Duties:

• Attends and participates in meetings as assigned.
• May manage patient scheduling and registration, verify insurance, and assist with front desk duties when needed.
• May perform general administrative tasks such as copying, faxing, answering phone calls and making appointments.
• Required to provide coverage support at any Esperanza Health Center.
• May participate in community outreach events, such as health fairs, and represent the organization as needed.

Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.

Requirements

• Minimum 2 years of experience working in a clinical setting is required.
• Experience working in multi-specialty clinics (OB/Gyne, Pediatrics, Family Medicine)
• High school diploma or equivalent is required.
• Bilingual English/Spanish proficiency is required.
• Graduation from an accredited Medical Assistant program is required
• Current Medical Assistant certification (CMA, RMA, or equivalent) is preferred
• CPR certification required
• Phlebotomy certification preferred.
• Knowledge of medical terminology.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team-based care model.
• Proficient in using Electronic Health Records (EHR) systems.
• Ability to work in fast-paced clinical environment requiring direct interaction with patients.