Job Description

ABOUT US

A Specialty Path to Whole-Person Health

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are—providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.

At Upperline, we do more than treat conditions. We deliver care that stays with you.

WHY JOIN OUR TEAM?

• Competitive compensation
• Generous comprehensive benefit options including medical, dental, vision, 401(k), and paid time off
• Work-life balance with regular weekday clinic hours
• Supportive interdisciplinary team environment

ABOUT THE PRIMARY CARE MEDICAL ASSISTANT

Upperline Health Plus is seeking a Primary Care Medical Assistant who delivers high-quality, patient-centered care in a value-based practice.

In our patient-centered and outcomes-driven environment, the Medical Assistant supports patients in the clinic by rooming patients, obtaining medical history, and taking vital signs, while also ensuring care beyond the visit through proactive outreach and care coordination.

The Medical Assistant provides direct support to the Upperline Plus Primary Care Provider to ensure efficient clinic operations and effective team-based care.

The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a collaborative care model. Compassion, attention to detail, and strong teamwork skills are essential.

WHY THIS ROLE MATTERS

Medical Assistants play a vital role in Upperline Health’s value-based care model. By supporting preventive care, chronic disease management, and care coordination, this role directly contributes to improved patient outcomes, reduced care gaps, and an enhanced patient experience.

This position goes beyond traditional clinical support—it is an opportunity to build lasting relationships with patients and help ensure they receive coordinated, whole-person care over time.

WHO WILL THRIVE IN THIS ROLE

Individuals who are compassionate, organized, adaptable, and motivated by making a meaningful difference in patients’ lives will thrive in this role. Successful candidates enjoy working in fast-paced environments, value collaboration, and are committed to continuous learning and patient advocacy.

LIVING OUR C.A.R.E.S. VALUES

• Compassion – Treat every patient with empathy, dignity, and care
• Accountability – Take ownership of responsibilities and uphold high standards
• Respect – Foster a welcoming, inclusive, and professional environment
• Excellence – Strive for continuous improvement and quality outcomes
• Service – Support patients, providers, and teammates with purpose

WHAT YOU’LL DO

• Room patients; obtain and document vital signs, medical history, and chief complaints
• Assist providers with in-clinic visits and health assessments
• Support virtual provider encounters from the clinic setting
• Accurately document clinical data in the electronic health record (EHR)
• Perform medication reconciliation and identify discrepancies
• Conduct telephonic outreach to coordinate preventive and ongoing care
• Manage in-basket messages, prescription refills, and prior authorizations
• Support referrals, scheduling, records, and DME coordination
• Assist patients with accessing community resources
• Prepare and maintain clinical equipment and supplies
• Collaborate with interdisciplinary team members
• Participate in team huddles and meetings
• Perform clinical tasks within scope (injections, phlebotomy, POCT)
• Perform other duties as assigned

QUALIFICATIONS OF THE PRIMARY CARE MEDICAL ASSISTANT

• Certified Medical Assistant or minimum of two years’ experience in primary care
• Primary care or outpatient clinic experience strongly preferred
• MA or phlebotomy certification strongly preferred
• Strong knowledge of medical terminology and basic pharmacology
• Experience with team-based care models
• Care coordination or case management experience preferred
• Experience with adult and geriatric patients preferred
• EMR experience preferred; AthenaHealth ideal
• Proficiency in Microsoft Office tools
• Reliable transportation and valid driver’s license
• Strong customer service orientation and communication skills
• Ability to multitask in a fast-paced environment

COMPENSATION

Compensation is competitive and commensurate with similar roles in the region, based on prior training and experience.

Job Type: Full-time