Job Description

The Medical Assistant supports orthopedic, spine, and pain management practices by assisting providers with clinical care, patient preparation, and daily operational tasks. The MA plays a key role in ensuring efficient clinic flow, high quality patient experience, and accurate clinical documentation. This role prepares patients for exams, assists with in clinic procedures, and supports care coordination across the orthopedic and pain management specialties.

Key Responsibilities

Patient Care & Clinical Support

• Prepares patients for orthopedic, spine, and pain evaluations, including collecting histories, pain scores, mobility assessments, and imaging reports.
• Assists with in-office procedures such as joint injections, trigger point injections, wound care, cast/splint support, and EMG preparation (as applicable).
• Performs vital signs, medication reconciliation, and pre procedure checklists specific to pain management and orthopedic workflows.

Operational & Workflow Support

• Ensures exam rooms and procedure rooms are stocked with orthopedic and pain specific supplies (splinting materials, injection supplies, durable medical equipment).
• Coordinates patient flow to support high volume specialty clinics.
• Escorts patients, provides post visit instructions, and ensures follow-up imaging or referrals are scheduled.

Documentation & Clinical Accuracy

• Accurately documents clinical information in the EHR, including pain assessments, injection details, ortho/spine exam findings, and treatment plans.
• Prepares patient charts with imaging uploads, operative reports, and specialty specific documentation.
• Supports prescription refills and prior authorizations for orthopedic and pain medications.

Communication & Patient Experience

• Communicates with patients regarding mobility needs, pre procedure instructions, and post injection/surgical expectations.
• Coordinates with imaging centers, physical therapy, and DME vendors as needed.
• Provides empathetic, patient centered support for those experiencing chronic or acute pain.

Quality & Compliance

• Follows protocols for sterile technique, injection safety, and controlled substance workflows within pain management.
• Adheres to HIPAA, OSHA standards, and clinical safety guidelines.

Team Collaboration & Growth

• Works closely with orthopedic surgeons, spine surgeons, pain physicians, APPs, and nursing staff.
• Participates in specialty specific training and continuing education.
• Supports process improvements for ortho/spine/pain patient care delivery.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant or equivalent preferred.
• Experience in orthopedics, spine, pain management, or musculoskeletal care strongly preferred.
• Knowledge of anatomy, musculoskeletal terminology, and injection procedures is beneficial.
• Strong communication skills and ability to work in a high-acuity, fast-paced clinic.
• Working knowledge of Athena (EMR) workflows is highly preferred.

Physical & Work Environment Requirements

• Frequent walking, standing, transporting patients, and assisting with mobility.
• Ability to lift or assist with orthopedic supports, braces, and clinic equipment.
• Fast paced, high demand clinical environment with variable patient needs.