Job Description

AboutNorthCountryHealthcare(NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, NorthCountryHomeHealth & HospiceAgency,Upper Connecticut Valley Hospital, and Weeks Medical Center,locatedin the White Mountains Region of New Hampshire. NCH includesnumerousphysicians and medicalproviders at multiple locations. This leading comprehensive healthcarenetworkwhich employs hundreds ofhighly-trainedindividualsdeliversintegrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCHremainscommitted to the health and well-being of the communities we serve.

POSITION

The Non-Certified Medical Assistant provides basic clinical and administrative support to healthcare professionals. This role involvesassistingwith patient care, managing office tasks, andmaintaininga welcoming environment in the healthcare setting, working under the supervision of certified medical staff. The Non-Certified Medical Assistant plays a supportive role in ensuringa seamlesspatient experience and efficient clinic operations, contributing to quality healthcare delivery.

ESSENTIALQUALIFICATIONS

Education:

• High School Diploma or GEDrequired

• Completion of a medical assistant training program preferred.

Licensure:

• Certificationnotrequired; continued education and learning to sit for certification withinfirstyear

• Association* accredited course in BasicLife Support (BLS) (forclinicalstaff), or Heart Saver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to athree-month grace period after theexpirationdate.

Skills:

• Basic clinical and administrative skills.

• Effective communication and interpersonal skills.

• Familiarity with electronic health records (EHR) systems.

• Ability to multitask and prioritize tasks in a fast-paced environment.

WorkExperience:

• Previous experience in a clinical setting is required.

ESSENTIALFUNCTIONS:

1. Assist healthcare providers with routine patient examinations and procedures.

2. Prepare examination rooms by cleaning and restocking supplies.

3. Record patient information such as vital signs and medical histories.

4. Schedule patient appointments and manage thepatientflow.

5. Assist in operations, including answering phones, managing workload bucket(s), refilling prescriptions,maintainingmedication sample(s) log, and cross covering within other departments.

6. Provide patients with basic instructions for medication and follow-up care based on provider instructions.

7. Performs phlebotomy and other CLIA Waived testing,observeurine collection as well as preparing batch(s) for laboratory.

8.Maintainpatient confidentiality and adhere to privacy regulations.

9. Ensure compliance with clinic safety protocols and procedures.Assistpatients as needed tomaintainsafety (i.e.Mobility).

10. Assist with inventory management by tracking and ordering supplies.

11.Facilitatecommunication between patients and healthcare providers.

12. Obtaining prior authorizations.

13.Participatein staff meetings and contribute to a positive clinic environment.

14.Demonstratea willingness to learn and develop new skills in clinical care.

15. Chart preparation, including immunizations, discharge summary, continuation of care referrals, lab results, VA authorizations, and notes on referrals.

NON-ESSENTIALFUNCTIONS

1. Performsadditionaldutiesasassigned.

1. AdherestofacilityValues,ServiceExcellenceandStandardsofExcellence.