Direct Patient Care:Medical Assistant Job Specifics

Clinical Duties and Responsibilities

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.

• Promotes an inclusive environment supportive of patient and family centered care for a diverse community.

• Accepts assignments for patient care within the scope oftheirpreparation and within current standards of practice.

• Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented,realistic,and timely.

• Utilize two appropriate patient identification methods for each patient in compliance with regulations.

• Review the daily schedule of patients and facilitate efficient patient flow including x-ray order entry, cast/bracing requisitions, etc.

• Accurately obtains vital signsincluding BP, height weight,temperature etc.,elicits information about the patient’s basic health status/medications, and administers relevant care within scope of practice.

• Performs routine procedures that may include suturestapleremoval,basic wound care, issue and fit durable medical equipment if appropriate within clinic setting.

• Obtain MRSA/MSSA swabs from identified pre-operative patients.

• Participates in team-based care and patient education initiatives to support the health and wellness of patients. Reinforces patient instruction as directed byproviders,

• Participatesin organizational and unit-based quality improvement initiatives and compliance readiness.

• Following approved clinical practice guidelines and workflows,entersappropriate orders for radiology, laboratory testing and other care needs

• Performs a variety of tasks, including those that may be facilitated by administrative staff, whichinfluencethe overalloperationsof the unit. These includepatientflow, stocking of rooms, scheduling tasks and all other duties as assigned.

Indirect Patient Care:Patient Service Coordinator Specifics

Administrative Duties and Responsibilities:

• Answer and transfer telephone calls.

• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.

• Perform full front desk job responsibilities, including patient check-in/out

• Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.

• Assist with special projects as directed.

• Assist with training and orienting staff as needed

• Follow HIPAA guidelines for the management of patient privacy and confidentiality.

• Appropriately utilizes organizational resources including management of time, supplies,equipment,and other assets.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant - Data Conversion - Various Issuers preferred

Experience
Direct MA experience or medical field work 0-1 year preferred

Technical Skills Requirements

• Keeping current and knowledgeable with allMGBapplications in use by the hiring practice which may include the following programs:

• Epic

• Radiology Entry Order

• Patient tracking

• Staying up to date with all application training and requirements as indicated by your Administrative Manager

Communication & Teamwork skills Requirements

• Demonstrates effective oral and written communication skills in English.

• Communicates in a professional, courteous,clear,and concise manner, including writing

• Facilitates therapeutic relationships between patients,families,and other members of the health care team.

• Ability to work as part of a collaborative healthcare team

• Acting in a respectful manner toward patients & colleagues

• Demonstrates excellent interpersonal skills

• Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results.

• High degree of computer literacy.

• Excellent organizational skills and ability to prioritize a variety of tasks.

• Impeccable attention to detail.

• Ability to demonstrate professionalism and respect for subjects’ rights and individual needs.

Other

• Ability to manage work processes in a neat and systematic way.

• Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows

• Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment.

• Ability to type accurately and enter data at an intermediate level.

• Ability to become proficient in usingthe EHRand other appropriate applications.

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.