Job Description

Organizational Overview

As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients </= 200% FPL), and un/under-insured (40% uninsured, 45% publicly insured) (UDS, 2020).

The medical assistant/Clinic EMT position supports health care providers in the care of patients in a culturally diverse population within a clinic setting. This position provides direct patient services such as rooming, vitals, health information updates, scheduling of follow-up appointments, and health promotion activities.

Responsibilities

An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Prepare patients for the health care visit by directing and/or accompanying them to the examining room.
• Verify patient information by interviewing the patient, reviews and/or records medical history, take and document vital signs, and confirm reason for visit
• Document in electronic medical record in an accurate and confidential manner.
• Set up and assist with diagnostic or therapeutic procedures by providing examination gown and drape for patient, helping them to position themselves for the examination and/or treatment, and arrange examining room instruments, supplies, and equipment
• Carry out provider orders, including lab draws, administering medications, scheduling follow-up appointments, immunizations, EKGs, spirometry, etc.
• Act on medical assistant/Clinic EMT standing orders per established organizational policies and procedures in regard to chronic care and preventive care needs for the patient as part of Team Visit Planning
• Keep exam rooms stocked with adequate medical supplies
• Perform cleaning and sterilization procedures that support infection control and OSHA standards
• Respond effectively to urgent or emergency situations
• Maintain all logs and required checks (i.e. refrigerator/freezer temperatures, eyewash stations, instrument sterilization logs, etc.)
• Set priorities and organize work to deliver safe and efficient patient care
• Monitor clinic safety and observance of standard precautions
• Communicate with clinic manager regarding general workflow within the clinic and immediately notifies RN or clinic manager of urgent concerns during the shift.
• Assist in peer training of MA/Clinic EMT clinical skills with MA/Clinic EMT externs or new MA/Clinic EMTs during their orientation period
• Seek to understand and meet the needs of customers (patients, families, vendors, co-workers, etc.) through respectful, courteous and culturally sensitive interactions
• Actively participate and work positively, flexibly and cooperatively in a team effort within and across departments to accomplish the goals of the organization
• Know, understand and adhere to organizational policy related to the patient's rights for confidential care

Qualifications

• High School Diploma or GED
• Graduation from an accredited medical assistant program or accredited EMT program
• Preferred previous work experience, preferably in a medical setting

Technical Competencies

A full list of current competencies is available by asking the Director of Nursing. They include, but are not limited to:

• Vital Signs Core Competency
• Immunization Competency
• Instrument Cleaning, Wrapping/Packaging, and Sterilization Competency
• Hand Hygiene Competency
• EKG/Spirometry Competency

Knowledge, Skills, and Abilities

• Dependability and commit to patient experience
• Commitment to driving diversity, equity and inclusion
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Ability to adapt to the needs of the organization and patients
• Ability to prioritize tasks

Work Environment and Physical Demands
This job operates in a healthcare setting. This role requires regular walking to various locations around the clinic. This role also routinely comes into contact with patients who may have contagious illnesses. This role may float to other MCC clinic sites if needed. This position is very active and requires standing, walking, bending, kneeling, and stooping all day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. West Side Community Health Services values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply.