Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The MGB “Community Care Van Program” is a new, innovative mobile health program dedicated to increasing access to quality healthcare for historically marginalized communities in the greater Boston area. The Medical Assistant (MA) is an integral member of a mobile health team that provides health services including screening and treatment for hypertension, diabetes, substance use disorder, and colorectal cancer screenings.

Under the direction of the Mobile Nurse Practitioner (NP) or other provider, the Medical Assistant is responsible for assisting physicians, nurse practitioners, and/or nurses with evaluation, management, and treatment of patients who seek care at one of the mobile clinics. Their primary roles are to register patients in the electronic medical record system; to assure efficient patient flow; to assist providers within the scope of the MA skill set; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

Qualifications

This is a full-time, 40-hour position; requires weekend and evening hours

Assists mobile team with the set-up and take-down of the mobile clinic site, including picking up vaccination/medical equipment from designated hospital Assists Operations Manager with patient flow; greets arriving patients and directs to appropriate location as needed Welcomes patient and registers/updates registration in EPIC Assists the Provider and/or Nursing staff with patient care during the visit including

• Conducting blood pressure checks
• Collecting specimens and performing CLIA-waived tests according to protocol, including but not limited to:
  • Blood (phlebotomy)
  • Finger sticks (HbA1c point-of-care testing)
• Assisting with clinical documentation relevant to patient visit on EPIC as directed

Documents testing/results and other critical data per protocols; uses appropriate flow sheets and screening forms for chronic disease management Assists the Provider and Nursing staff with work outside the visit including but not limited to

• Conducting follow-up care post-visit as directed (such as communicating test results to patients as directed by a provider or nurse, scheduling patients for follow up visits, and performing check-ins for patients placed on chronic disease management plan)
• Faxing, mailing, or calling in prescription renewals as directed by the prescribing provider and under the supervision of the prescriber

Maintains neat, clean, and safe exam rooms and treatment areas

• Assures patient care areas are neat, clean, professional-looking
• Assures exam and treatment areas are properly stocked, equipped, and secured
• Assures all equipment is in good working order
• Cleans exam rooms and equipment after each patient use per protocol

Promotes customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs

• Recognizes and respects cultural diversity
• Adapts communication to the patient’s understanding
• Employs professional telephone and interpersonal techniques

Functions as an integral part of the mobile health care team

• Interacts in a professional, cooperative way with other staff
• Accepts and delegates responsibilities in a positive manner
• Is a team player and offers to help with tasks outside of their role
• Engages in constructive problem solving with others in the practice as problems arise
• Attends and participates in practice staff meetings

Performs other tasks (when not “in the field”) as delegated by Operations Manager

REQUIRED

• Ability to be self-sufficient and take initiative
• Excellent critical thinking skills
• Excellent communication skills
• Ability to be flexible and adept to last minute changes as it pertains to scheduling, workflow, and other operational logistics
• Ability to work evening hours and occasional weekends
• Comply with established risk management and safety procedures
• Comply with all local, state and federal privacy and confidentiality rules and regulations
• Sound judgment and problem-solving ability
• Ability to prioritize tasks in a complex and busy environment and see them through to completion
• Accuracy and attention to detail
• Maintain or obtain CPR certification and participate in site-based CPR drills (may be obtained through onboarding)
• High School Diploma or Equivalent

PREFERRED

• Bilingual candidate in Spanish is strongly preferred
• Experience working with diverse populations and community organizations
• Phlebotomy training

• Previous clinical experience working as a medical assistant, EMT, home health aide, or nursing assistant is preferred

Additional Job Details (if applicable)

This position entails a significant amount of time in a mobile/community environment. While much of the work may take place on the mobile clinic (van) there are duties performed outside and adjacent to the mobile clinic. It will be necessary to dress for varying weather conditions as needed. The position requires the ability to commute to and from site locations and also work remotely as required.

Remote Type

Hybrid

Work Location

73 High Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.