Job Description

Job Location: Knoxville , TN 37934
Position Type: Full Time
Salary Range: $40,000.00 - $41,600.00 SalaryPOSITION SUMMARY
The Medical Assistant will play a key role in supporting our healthcare providers by ensuring seamless patient care, assisting with medical procedures, and maintaining a welcoming and efficient clinical environment. This role requires strong organizational skills, attention to detail, and a commitment to patient-centered care.
QUALIFICATIONS
Education: High school diploma required, Bachelor’s degree in applicable field preferred.

Experience: Experience working in substance use is preferred but not required. Two years of experience in a private practice setting preferred.
Certification: Certified Medical Assistant (CMA) through an accredited program preferred.
Additional Requirements: A thorough knowledge of The Joint Commission, OSHA, CMS, DHS, State Regulations, and Federal Regulatory Standards. Complete TB testing, Drug Screening, and a Background check upon being hired.
PRIMARY RESPONSIBILITIES
Patient Care & Clinical Support:
• Greet and prepare patients for appointments, taking vital signs and medical histories.
• Perform basic laboratory tests, specimen collection, and point-of-care testing as needed.
• Process patient inquiries, provide basic education, and facilitate communication between patients and providers.
• Facilitate medication refills under the supervision of a provider.
Administrative Duties:
• Schedule patient appointments and manage electronic health records (EHR).
• Process insurance verification, prior authorizations, and referrals as required.
• Maintain accurate and confidential patient documentation.
• Coordinate referrals and follow-ups as needed.
Clinic Operations & Compliance:
• Ensure exam rooms and medical equipment are properly stocked and sanitized.
• Adhere to infection control, safety protocols, and HIPAA regulations.
• Participate in quality improvement initiatives and staff training sessions.
• Assist in maintaining compliance with healthcare regulations and clinic policies.
Note: The essential job functions of this position are not limited to the duties listed above.
CORE COMPETENCIES
• Interpersonal and Communication Skills:
o Strong ability to build rapport with patients and collaborate effectively with interdisciplinary teams.
• Critical Thinking and Decision-Making:
o Strong problem-solving skills to assess patient needs, prioritize interventions, and make informed decisions.
• Cultural Competence:
o Sensitivity and adaptability to provide equitable care to patients from diverse cultural, socioeconomic, and linguistic backgrounds.
Professionalism and Ethical Practice:
o Commitment to maintaining confidentiality and adhering to legal and ethical standards in psychiatric care.
o Dedication to professional growth and contributing to a culture of continuous improvement.
• Technological Proficiency:
o Competency in using electronic health records and other clinic-related software.
o Familiarity with telehealth platforms and remote care delivery (if applicable).
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
• Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
• Ability to see well enough to read handwritten and typewritten material.
• Ability to handle a variety of repetitive tasks at a moderate level.
• Regular patient interaction, including potential exposure to emotional or behavioral distress.
• This role operates primarily within an outpatient clinical setting. Some travel may be required for networking events, training, and community outreach.
Mind Body Optimization
10904 Kingston Pike, Suite 101
Knoxville, TN 37934

Qualifications

Required Education:
- High school diploma or GED

Preferred Education:
- Bachelor’s degree in applicable field
- Certified Medical Assistant (CMA) through an accredited program
Required

Experience:
- Experience in taking vital signs and medical histories
- Experience in performing basic laboratory tests and specimen collection
- Experience in processing patient inquiries and facilitating communication between patients and providers
Preferred

Experience:
- Experience working in substance use
- Two years of experience in a private practice setting
Required Skills and Abilities:
- Ability to greet and prepare patients for appointments
- Ability to assist healthcare providers with medical procedures
- Strong communication skills to provide basic education to patients
- Ability to maintain a welcoming and efficient clinical environment
Preferred Skills and Abilities:
- Thorough knowledge of The Joint Commission, OSHA, CMS, DHS, State Regulations, and Federal Regulatory Standards