Reports To: Clinical Operations Manage

The Medical Assistant (MA) is responsible for providing direct patient care under the supervision of healthcare providers, while also performing a variety of clinical and administrative tasks to support the efficient functioning of the healthcare practice. The Medical Assistant plays a key role in facilitating patient care, ensuring accurate documentation, and maintaining a clean and safe clinical environment.

Key Responsibilities:

Clinical Duties

• Prepare patients for examination by taking and recording vital signs (blood pressure, temperature, Respiration rate, heart rate, height, weight, etc.).
• Assist with closing care gaps such as preventive screenings and immunizations.
• Assist healthcare providers during patient examinations and procedures by preparing instruments, equipment, and patients.
• Perform point-of-care testing (POCT) and other routine clinical tasks (e.g., EKGs, ear lavage) as directed by the provider.
• Assist the provider with routine exams, minor procedures, and patient education.
• Clean and disinfect examination rooms and equipment between patient visits, adhering to infection control standards.
• Performs POCT controls and checks refrigerator temp.

Administrative Duties

• Enter and update patient information in electronic health record (EHR) systems (e.g., Epic) accurately and promptly.
• Handle patient phone calls, messages, and inquiries, ensuring appropriate follow-up.
• Maintain accurate and organized patient charts ensuring compliance with HIPAA regulations.
• Perform pre-visit planning in preparation for patient appointments.
• Monitor Eprescribing pool, Prescription refill Voicemails, and Prescription faxes as assigned.
• Prepare prescriptions for providers using company protocols.
• Assist in obtaining and preparation of prior authorization for medications and durable medical equipment as needed.
• Actively participate in patient outreach for preventive care and chronic disease management (e.g., reminding patients about screenings, follow-up visits, or lab work).
• Support population health initiatives by identifying gaps in care (e.g., overdue screenings, immunizations) and taking steps to address them.
• Other duties as assigned by Clinical Operations Manager.
• Share in vacation and sick leave for Medical Assistant coverage (may include covering at other HCHC sites) as needed.
• Ensure proper inventory of clinical supplies

Team Collaboration and Communication

• Collaborate with providers, nurses, and other healthcare team members to deliver high-quality patient care.
• Participate in team huddles or meetings to discuss patient care, workflows, and operational improvements.
• Provide support to other medical assistants or staff as needed, ensuring smooth clinic operations.
• Communicate effectively with patients, their families, and other team members in a professional manner.

Quality and Compliance

• Ensure compliance with healthcare regulations and clinic policies, including OSHA, HIPAA, and infection control standards.
• Maintain clinical equipment, ensuring proper functioning and cleanliness.
• Assist in quality improvement initiatives and participate in continuing education to stay current with clinical best practices.
• Adhere to clinic safety protocols and report any incidents or concerns to management immediately.

Qualifications:

Education and Certification:

• High school diploma or equivalent required.
• Completion of an accredited medical assistant training program preferred.
• Certification as a Medical Assistant (CMA, RMA, or equivalent) preferred.
• CPR certification is required.

Experience:

• Prior experience working as a medical assistant in a healthcare setting is preferred but not required.
• Experience with electronic health records (EHR) systems, particularly Epic, is preferred.

Skills and Competencies:

• Strong clinical skills, including taking vital signs and performing POCT tests.
• Excellent communication and interpersonal skills, with the ability to build rapport with patients and healthcare team members.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in EHR systems and basic computer applications.
• Knowledge of medical terminology, procedures, and healthcare regulations.
• Ability to work in a fast-paced environment while maintaining a high level of patient care.

Physical Demands:

• None 1/3 or less 1/3 to ½ 2/3 or >

Stand: X

Walk: X

Talk or Hear: X

Push/Pull: X

Stoop, kneel, crouch or crawl: X

Reach w/hands and arms: X

Lift at least 10 pounds X

Sitting X

Work Environment: Typical noise level for the work environment

Very Quiet

Quiet

Moderate Noise X

Loud

Hearing:

Ability to hear alarms on equipment X

Ability to hear client call X

Ability to hear instructions from patients/visitors/department staff X

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position.