Job Description

Akido is rebuilding the healthcare experience from the ground up through technology-enabled care, innovative primary care models, and human-centered operations designed to improve access for underserved communities. As a fast-growing, impact-focused healthcare organization, Akido is building a modern medical network that combines compassionate care with AI-enabled workflows to create a more seamless experience for both patients and providers.

The Opportunity

We are seeking a highly adaptable and service-oriented Lead Medical Assistant to help launch and support Akido’s innovative outpatient primary care clinic in Rhode Island. This is a unique opportunity to play a critical role in supporting clinic operations from day one.

Working closely with clinical leadership, the Lead MA will support both front-office and back-office workflows while helping coordinate new technology-enabled care pathways, including asynchronous and AI-supported patient routing workflows. This role goes beyond traditional Medical Assistant responsibilities, we are looking for someone who thrives in a startup environment, leads by example, and is excited to help shape the future of primary care delivery.

The ideal candidate is clinically strong, highly organized, customer service-oriented, and comfortable wearing multiple hats in a lean and rapidly growing clinic environment.

What You'll Do

• Support day-to-day clinical and operational workflows within a lean outpatient primary care clinic
• Perform both front-office and back-office Medical Assistant responsibilities, including patient registration, insurance verification, eligibility checks, rooming, vital signs, discharge coordination, and referrals
• Help coordinate technology-enabled and asynchronous care workflows, including AI-supported patient routing processes
• Serve as an operational “air traffic controller” to help ensure patients receive the appropriate level of care efficiently
• Deliver a high-quality, professional, and compassionate patient experience
• Assist with maintaining clinic operations, organization, inventory management, and purchasing of supplies
• Help support clinic growth and operational excellence
• Take ownership across clinical, administrative, and operational responsibilities.

Required

• High School graduate or equivalent. Completion of accredited certified medical assistant training program required.
• Medical Assistant Lead experience in an outpatient or primary care setting
• Current Medical Assistant certification required (CMA, RMA, CCMA, NCMA, or equivalent accredited certification)
• Current BLS/CPR certification required or ability to obtain prior to start date
• Experience supporting both front-office and back-office clinic operations
• Experience with insurance verification, referral coordination, and patient access workflows
• Willingness to roll up your sleeves and take ownership across clinic operations
• Comfortable working in a lean, startup-style setting with evolving workflows and responsibilities
• Ability to work onsite during standard business hours
• Strong customer service and patient communication skills
• Strong emotional intelligence, professionalism, and problem-solving skills.

Preferred

• Experience as a Practice Coordinator, or Practice Manager
• Experience helping oversee daily clinic operations independently
• Startup or high-growth healthcare environment experience
• Bilingual in Spanish, Portuguese, or other languages preferred
• Interest in healthcare innovation, technology-enabled care, or AI-supported clinical operations.