Job Description

Employment Type:

Full time

Shift:

Day Shift

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Deliver patient care through patient preparation, vital signcollection,and documentation.Assistwith various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.  

Greet and prepare patientsfor the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem

Performs all the functions of a clinic Medical AssistantDemonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.

Optimizesclinic operations,assistingwith patient care, patientflow,andfacilitatingcommunication amongst team members.Maintains supply inventory and order supplies as assigned.

Overseesstaff scheduling,onboarding,and education.Assistswith payroll, timekeeping, and performance management.

Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.

Activelyparticipatesin meetings,leads tohuddles, ensuring adherence to safety, infection control, and departmental policies.

Provides leadership, ensuringappropriate staffing, training, and support for the clinical team.Assistswith quality assurance staff development and process improvement initiatives. Demonstratesproficiencyin department-specific software and tools.

Collaborates with a variety of staff,leadersand providers to ensure delivery of quality patient care.

Resolve complex patient concerns, inquiries, and escalate to management asappropriate

Monitors department operations, manages supplies,maintainsconfidentiality, and ensures compliance with laws, regulations, and organizational integrity.

Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and proceduresin order toensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must be comfortable operating in a collaborative, shared leadership environment.

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).

Must alreadypossessone of the following certifications listed for a Medical Assistant with their corresponding listed certification provider:

• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)

• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)

• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing

• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.

• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the NationalHealthcareerAssociation.

• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)

• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).

Must have 2 years of prior Medical Assistant experience.

Basic Life Support (BLS) certificationrequiredwithin 3 months of hire.

Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.

Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).

Ability to work with diverse groups of people and in a collaborative, shared leadership environment.

Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.

Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.