Job Description

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About this position:

Under the supervision of the Health Center Manager, the Medical Assistant plays a vital role in delivering compassionate, high-quality reproductive and sexual healthcare services. This position supports patients throughout their care journey by performing a variety of clinical and administrative responsibilities while ensuring an exceptional patient experience.

As a member of our health center team, you'll help create a welcoming, inclusive environment where patients receive nonjudgmental, patient-centered care. You'll work closely with providers and colleagues to support efficient clinic operations, provide health education, and ensure patients receive the care and resources they need.

What you’ll be doing:

As a Medical Assistant, you'll be an important resource for patients and a key member of the healthcare team. You'll provide clinical support, coordinate patient care, deliver education, assist during procedures, and help ensure the health center runs smoothly and efficiently.

You'll contribute to a positive patient experience by providing excellent customer service, maintaining clinical excellence, and supporting Planned Parenthood's commitment to accessible, equitable healthcare.

Key Responsibilities

Patient Care & Education

• Provide compassionate, nonjudgmental, and patient-centered care to individuals seeking reproductive and sexual healthcare services.
• Respond to patient questions, requests, and concerns while coordinating services and referrals as needed.
• Educate patients on birth control methods, reproductive health services, and follow-up care.
• Provide Planned Parenthood educational materials, informed consent documentation, and referrals to internal or community resources.
• Support patients throughout their visit by explaining services, answering questions, and ensuring they feel informed and respected.

Clinical Support

• Prepare and maintain exam rooms to ensure readiness for patient visits and procedures.
• Collect and accurately document patient information, including health histories, vital signs, laboratory results, and visit details.
• Perform clinical duties including patient intake, rooming patients, assisting clinicians, administering injections, and conducting laboratory testing in accordance with established protocols.
• Collect, process, package, and document laboratory specimens while maintaining compliance with agency, laboratory, and state requirements.
• Assist providers during clinical procedures, including abortion care, vasectomies, colposcopies, LEEP procedures, STI testing, and other reproductive healthcare services.
• Coordinate patient referrals and follow-up care as needed.

Administrative & Operational Support

• Maintain accurate patient records and enter complete visit information into electronic systems.
• Support efficient patient flow through effective communication with providers, clinicians, and health center leadership.
• Assist in resolving workflow challenges and identifying opportunities to improve patient experience and clinic operations.
• Maintain compliance with HIPAA, OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
• Ensure a safe, clean, and organized clinical environment.

Team Collaboration & Professional Development

• Serve as a resource for fellow team members and contribute to a collaborative, supportive workplace culture.
• Participate in staff meetings, trainings, and ongoing professional development opportunities.
• Maintain required certifications, competencies, and assigned training.
• Support organizational initiatives, quality improvement efforts, and research projects as needed.

Required Qualifications

• High school diploma or GED equivalent.
• Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent) OR 1 year of direct Medical Assistant experience
• Strong communication, organization, and customer service skills.
• Ability to work effectively in a fast-paced, team-oriented healthcare environment.

Preferred Qualifications

• 2+ years of experience in a healthcare or outpatient clinical setting.
• Experience working with Electronic Health Record (EHR) systems.
• Knowledge of reproductive and sexual healthcare services.
• Bilingual language skills are a plus.

What Makes You Successful

• You are passionate about providing equitable, patient-centered healthcare.
• You thrive in a fast-paced environment and can effectively manage competing priorities.
• You communicate with empathy, professionalism, and respect.
• You are detail-oriented and committed to ensuring accuracy in both clinical and administrative work.
• You enjoy collaborating with others and contributing to a supportive, mission-driven team.
• You are committed to advancing Planned Parenthood's mission of providing accessible, high-quality healthcare for all.

Salary Range:

Kentucky: $18.16 - $27.24 hourly

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Location

Lexington Healthcenter

Mon: 10:30AM - 6:30PM

Tue: 9:00AM - 5:00PM

Wed: 9:00AM - 5:00PM

Thr: 9:00AM - 5:00PM

Fri: 8:00AM - 4:00PM

*Schedule will be determined around Healthcenter needs

Position Type:

Full-time - Non-exempt

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.