Job Description

About the Medical Assistant Position

As a Medical Assistant, you will play a key role in delivering high-quality, compassionate healthcare services while supporting a positive patient experience. Under the supervision of the Health Center Manager, you will perform a variety of clinical and administrative duties that contribute to safe, efficient, and patient-centered care in a fast-paced health center environment.

If you are passionate about reproductive and sexual healthcare, patient advocacy, and providing nonjudgmental care, we encourage you to apply.

What you'll be doing

As a Medical Assistant, you will support patients, providers, and fellow team members by performing a wide range of clinical and administrative responsibilities with accuracy, professionalism, and compassion.

Key Responsibilities

• Provide nonjudgmental, patient-centered care while answering questions and connecting patients with appropriate resources and services.
• Support efficient patient flow and help keep schedules running smoothly by preparing patients and exam rooms for appointments.
• Complete patient intake, obtain and document patient information, and maintain accurate electronic health records.
• Room patients, assist clinicians during examinations and procedures, and ensure patients are informed and comfortable throughout their visit.
• Educate patients about birth control methods, reproductive health services, and available community resources.
• Review and distribute Patient Education Sheets (PES), Informed Consent Forms (ICF), and other educational materials as appropriate.
• Perform laboratory testing, administer injections, and carry out other clinical tasks within scope of practice.
• Maintain exam rooms, stock supplies, prepare equipment, and support infection prevention protocols.
• Demonstrate knowledge of universal precautions, sterile technique, and proper hazardous waste disposal procedures.
• Collaborate with health center staff to provide a seamless, positive patient experience.

What We're Looking For

Required Qualifications

• High school diploma or GED equivalent.
• Minimum of 1 year of experience working in a healthcare setting.
• Strong communication, organization, and customer service skills.
• Ability to work effectively in a fast-paced, team-oriented healthcare environment.

Preferred Qualifications

• 2+ years of experience in a healthcare or outpatient clinical setting.
• Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent)
• Experience working with Electronic Health Record (EHR) systems.
• Knowledge of reproductive and sexual healthcare services.
• Bilingual language skills are a plus.

Salary Range:

$18.16-$27.24 hourly

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Position Type:

Full Time

37.5 hours/week

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.