Job Description

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Entrance into this position is through reclassification only. Current qualified employees must apply and receive pre-approval from the Medical Assistant Clinical Ladder Committee prior to entry into this position.This position provides assistive care to patients. The incumbent facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. This position also assists with clerical functions as a multi-skilled auxiliary worker. In addition to the normally required duties of an Medical Assistant within the department, a Level III Medical Assistant has taken responsibility for at least two (2) additional operational activities that are critical to the successful operation of the department. This position may be required to access and administer medications within their scope of practice and according to State Law.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Prepares patients for examinations and diagnostic procedures according to clinic procedures such as recording temperatures, pulse rate, blood pressure and responses to standardized medical history questions.
• Reports all observed patient concerns and changes in condition to a licensed staff member.
• Performs Clinical Laboratory Improvement Amendments (CLIA) Waved Lab tests as identified by department and reports results to the appropriate personnel.
• Performs additional skills such as suture removal, straight catheterization and injections (IM, Subq and intra-dermal).
• Acts as a chaperone for health care providers during patient examination as requested and assists with procedures.
• Monitors and cleans assigned patient examination rooms, unit areas and unit equipment reporting outdated supplies, stock levels and restock set levels of items and necessary equipment repairs.
• Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests.
• Assists in routine clerical functions such as filing of medical information in patient's records, locating and compiling department charts, obtaining medical records from other providers and entering charges for billing purposes.
• Attends and completes mandatory education including infection prevention and control, safety, CPR, equipment usage and procedures according to hospital and department policies.
• Regularly participates in at least two (2) additional operational activities beyond the regular duties and expectations of a fully trained Medical Assistant within the department.
• May perform patient phlebotomies in accordance with clinic procedures and physician orders after specialized training.
• May apply leads and monitors for diagnostic procedures such as EKG and ultrasound scan under the direct supervision of licensed personnel.
• May assist inpatient and family education by providing educational material and general health information to patients and family members.
• May assist with transportation of patients to ancillary departments or inpatient units as directed by licensed staff.
• May instruct in Basic Life Support (BLS) requirements.
• May perform IV access.
• May perform other duties based on department assigned.
• At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.

Knowledge / Skills / Abilities

• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated phlebotomy skills.

• Demonstrated human relation and effective communication skills.

• Demonstrated proficiency in the specific clinic's specialty skills within six weeks of hire. *Specialty skills may not be performed until after the new hire completed basic competency testing.*

• Incumbents face exposure to potentially dangerous contaminated bodily fluids, blood, used needles and other contaminants as part of the daily hazards of the job.

• Ability to withstand the physical demand of being on your feet for long periods of time, of moving and lifting patients and of reaching for and handling equipment.

Qualifications

Required

• Three (3) years of experience as a Medical Assistant.
• Participation in at least two (2) additional, pre-approved operational activities, as approved by the Medical Assistant Clinical Ladder Committee.
• In good standing with the organization, having not received formal disciplinary action in the past rolling calendar year.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• One of the following
  • Current certification to practice as a Paramedic in the State of Utah.
  • Current certification as a Certified Medical Assistant (CMA) through AAMA
  • Current certification as a National Certified Medical Assistant (NCMA) through NCCT.
  • Currently credentialed in ABR-OE (Assessment-Based Recognition in Order Entry) through AAMA.
  • Current certification as a NRCMA - Medical Assistant through the National Association for Health Professionals.
  • Current Clinical Medical Assistant Certification through NHA.
  • Current Advanced EMT certification with the State of Utah.
  • Current certification as a Registered Medical Assistant (RMA) through AMT

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Preferred

• Completion of the MA Leadership program through the Clinical Staff Education department.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking