Job Description

Nemours Children's Health is seeking a compassionate, patient-focused Medical Assistant II to join our Central Florida Otolaryngology ENT team in Orlando.

As part of our pediatric specialty care team, you'll help provide comprehensive, family-centered care for children and adolescents with endocrine conditions. This role offers the opportunity to work alongside physicians and other care team members in a collaborative clinical environment, supporting patients and families throughout their care experience. Travel to other Nemours Children’s locations may be required based on operational needs.

As a Medical Assistant II, you'll be an important member of the care team and a key liaison between patients and families, providers, and other clinical staff. You'll help coordinate patient flow, collect and document clinical information, prepare patients for visits, and ensure providers have the information they need to deliver high-quality care.

You'll also assist with clinical procedures and other patient care activities within the scope of the Medical Assistant II role, following established protocols and provider direction. If you enjoy working with children and families, value teamwork, and are looking for an opportunity to make a meaningful difference in pediatric specialty care, you'll find a rewarding environment to grow your career at Nemours Children's.

Why join us?

We are committed to creating the healthiest generations of children. That begins with investing in our people.

The well-being of our associates is the foundation of our Whole Child Health approach. Through seven dimensions of wellness — from physical and emotional well-being to financial health — we are committed to becoming the healthiest workforce. By supporting our associates, we empower them to provide exceptional care for children and families every day.

For more than 85 years, Nemours Children's has been backed by the strength and stability of the Nemours Foundation, allowing us to continually invest in our people, programs, technology, and communities. As one of the nation's leading pediatric health systems, we're expanding access to world-class pediatric care while creating opportunities for associates to learn, grow, and build rewarding careers.

If you're passionate about caring for children, enjoy working in a collaborative environment, embrace new challenges, and want to be part of an organization focused on growth and innovation, you'll find a place to flourish at Nemours Children's.

What You'll Do

As a Medical Assistant II, you'll play an important role in creating a positive experience for patients and families while supporting providers in delivering exceptional pediatric care. Serving as a key member of the care team, you will help coordinate patient visits, assist with clinical procedures, and ensure efficient patient flow throughout the practice.

Responsibilities include:

• Welcome and prepare patients for their visit by collecting vital signs, medical histories, and other clinical information.
• Assist providers during examinations, treatments, and in-office procedures.
• Administer medications and vaccines under provider direction and according to established protocols.
• Collect specimens, perform basic laboratory testing, and prepare equipment and examination rooms.
• Document patient information accurately in the electronic medical record.
• Coordinate patient flow to promote efficient, high-quality care.
• Educate patients and families using provider-approved materials and instructions.
• Help create a comforting, supportive environment for children and their caregivers.
• Maintain exam room cleanliness, infection prevention standards, and medical equipment.
• Collaborate with physicians, nurses, and other care team members to deliver safe, compassionate, relationship-based care.
• Perform additional clinical and administrative duties within the scope of the Medical Assistant II role and organizational policies.

Qualifications

Required

• High school diploma or GED
• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA) and Nationally Registered Certified Medical Assistant (NRCMA)
• Travel to other locations is required.

Additional Qualifications

• Strong verbal and written communication skills
• Ability to work collaboratively in a team-based environment
• Ability to mentor and train new Medical Assistants
• Experience using electronic medical record systems
• Computer proficiency
• Ability to adapt to changing priorities in a fast-paced clinical setting
• Flexibility to work daytime hours based on staffing needs

What We Offer

• Medical, Dental, and Vision – Four levels of medical coverage are available, including fertility care and prescription drugs for associates and their families.
• Paid Time Off (PTO) – PTO will accrue according to your role and length of service. There are six paid holidays annually, and one day of paid volunteer time off.
• Paid Parental Leave – New parents receive six weeks of paid leave at 100% of pay.
• Tuition Reimbursement – Reimbursement available on approved courses to a maximum of $5,250.
• Retirement Savings Plan – There is a 403(b) plan with immediate participation and matching contributions.
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance – Basic Life Insurance is paid equal to one time your annual salary, up to a maximum of $500,000.
• Short- and Long-Term Disability – All associates are automatically covered by our short-term disability coverage with income protection for disabilities caused by illness, accident or injury that are not work-related, at 60% of your salary.

Join our team.

Every interaction has the power to make a child feel safer, healthier, and cared for. At Nemours Children's, you'll join a collaborative team that's committed to helping children thrive while supporting your own personal and professional growth.

Apply today and help us create the healthiest generations of children.

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