Dartmouth Hitchcock Medical Center and Clinics

Medical Assistant II (MA) - Clinic Support Services

Dartmouth Hitchcock Medical Center and Clinics  •  Lebanon, NH (Onsite)  •  20 hours ago
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Job Description

$5,000 Sign on Bonus for eligible new hires.

Are you an experienced Medical Assistant who takes pride in delivering high-quality, protocol-driven support? Dartmouth Health is seeking a detail-oriented Medical Assistant to join our remote Family Medicine Refill Processing Team. In this role, you will be responsible for managing prescription refill requests across our Family Medicine practices. Your work will be guided by established protocols to ensure safe, consistent, and efficient medication management. Productivity and quality metrics are monitored regularly to ensure accurate and timely completion of work, supporting both patient safety and clinic efficiency. This position is ideal for a self-motivated Medical Assistant who values consistency, precision, and being part of a remote team committed to excellent patient care.

Current registration with the AMT or certification with the AAMA is required.

Full-Time, M-F 8am-5pm.

Responsibilities

  • Greets, checks in patients, and notifies appropriate provider. Prepares patient, room and equipment for procedures and exams.
  • Takes and records vital signs. Informs provider of patient vital signs and concerns.
  • Recognizes and treats emergency patients as a priority, assists with patient examinations and treatments.
  • Handles patient situations over the phone, schedules appointments and procedures with medical professionals. Understands limitations in dealing with patients over the phone, and involves nursing staff and providers.
  • Register new patients and establishes a medical record.
  • Prepares patient billings.
  • Assists patients by filling out insurance and other forms.
  • Supplies authorized information upon request by third party payors.
  • Instructs patients in preparation for specific procedures.
  • Collects and processes routine laboratory specimen.
  • Operates and maintains clinical equipment.
  • Maintains and uses aseptic technique including sterilization, disinfection and disposal of contaminated material.
  • Cleans, wraps and autoclaves instruments. Cares for supplies and equipment.
  • Performs other duties as required or assigned.

    • Qualifications

    • Graduate of an accredited Medical Assistant Program required.
    • Previous experience in office or outpatient ambulatory care setting strongly preferred.
    • Demonstrated strong communication, organizational, and interpersonal skills.
    • Demonstrated ability to work well as a member of a team.
    • Computer skills strongly preferred.
    • Must be willing and able to participate in evening, weekend, and holiday coverage according to needs of the department.

    Required Licensure/Certifications

    • Current BLS certification required.
    • Certified Medical Assistant (CMA) - American Association of Medical Assistants OR Registered Medical Assistant (RMA) - American Medical Technologists OR Certified Clinical Medical Assistant (CCMA) – National Healthcareers Association plus DOL Registered Apprenticeships Certificate of Completion
    Dartmouth Hitchcock Medical Center and Clinics

    About Dartmouth Hitchcock Medical Center and Clinics

    How can the lifestyle in New Hampshire and Vermont compliment your career? You can have amazing 4-season living with a career at one of the top health systems in the country. The Dartmouth-Hitchcock health system stretches over New Hampshire and Vermont and offers the quintessential New England experience. With no income or sales tax, this beautiful area combines history, industry and business and has been ranked consistently as one of the best places in the US to live and work. Anchored by the academic Dartmouth-Hitchcock Medical Center in Lebanon, NH, the system includes the NCI-designated Norris Cotton Cancer Center, the Children's Hospital at Dartmouth-Hitchcock; 4 affiliated hospitals and 30 Dartmouth-Hitchcock ambulatory clinics across the region. We are close to the urban centers of Boston, New York and Montreal, but also offer proximity to the seacoast and multiple top-tier ski mountains within a short driving distance. Throughout New Hampshire, the opportunities – both career and personal – truly make our area the ideal place to work and play.

    Dartmouth-Hitchcock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, veteran status, or any other characteristic protected by law.

    Industry
    Healthcare & Social Services
    Company Size
    5,001-10,000 employees
    Headquarters
    Lebanon, New Hampshire
    Year Founded
    Unknown
    Website
    dartmouth-hitchcock.org
    Social Media