When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.
The MA II will perform all of the duties of a medical assistance as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs as well as assisting the practice with special projects and additional quality initiatives. A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA II is responsible for developing, following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department and with other disciplines to deliver patient care and with the department’s leadership to improve the overall medical assisting operations.
Essential Duties & Responsibilities
Advanced Epic Knowledge
Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff
Assistswith troubleshooting Epic related issues using documented best practices
Acts as a first-level practice resource, or “go to” person, forday to dayprocess questions and new practice initiatives
Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious
Accepts assignments/projects thatmaintainregulatory compliance
Accepts assignments/projects that improve QI processes
Preceptsnew Medical Assistants
Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed
Mentors and trainnew staffon practice policies and procedures
Clinical/Direct patientcare (The procedures performed may vary from practice to practice based on specialties,department'sstaffingmodeland/or patient population.)
Greets,identifies, transports and/or escorts patients to exam room.
Accurately obtains all elements of the MA rooming standardsDocuments data inEHRReports findings as neededtoproviderUsing the Pended Order workflow,pendsorders as needed for provider signature.
Prepares patient forexamination:
Asks patient for and documents chief complaint, symptoms, and duration of symptoms inEHR
Obtains history andreviewsmedication list.Askspatientif they need any medication refills and queues refills inEHR
Documents all drug and other allergies
Documents smoking history
Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)
Observes patient,documentsandreportsfindings to provider.
Alerts the provider when patient is ready and communicates pertinent clinical information
Notifies provider ofan abnormalvital signs, elevated painscoresor safety concerns
Assiststhe provider with the patient visit and care asrequired
Prepares special equipment, instruments and supplies as needed.
Provides instructions topatientregardingany diagnostic test and procedure after they have been educated by the provider.
Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling PolicyTests specimens as necessary and according to properprocedureSpecimens may include, but not limited to:
Blood (phlebotomy)
Clean-voided urine
Finger stick blood sugar tests
Stool for occult blood
Rapid strep testing
UCGs (pregnancy tests)
Urine for microalbumin
Glycohemoglobin A1C
Protime
Assistswith throat cultures, PAP smears, wound cultures, biopsies, and joint injections
Performs electrocardiograms,spirometries, monofilament testing,visionand hearing testing according to departmental standards
Assistswith wound care
Assistswith other testing,in accordance withmedicalassistancetraining
Assistsprovider with minor procedures
Documents testing/results per practice protocol
Administersimmunizations basedon writtenproviderorders(as allowed by the practice license)
Administersinjections based on written provider orders(as allowed by the practice license)
Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods)
Minimum Qualifications:
Education:Education:High School Diploma or equivalent required
Licensure, Certification, Registration:
Medical Assistant Certification (AAMA, CCMA, RMA, NCMA)requireduponpromotionand maintained
Achieve andmaintainBasic Life Support (BLS) certification through American Heart Association
Pay Range:
$22.05 - $29.68
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Beth Israel Lahey Health is a new, integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what health care can and should be.
