Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under the supervision of the Lead Medical Assistant, Practice Administrator, and the Vice President for the MGB Department of Surgery, the Medical Assistant II (MAII) will provide a broad level of clinical and administrative support to the ambulatory surgical practices in Danvers. Works independently with the clinical, administrative, and leadership team to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Provides clinical support utilizing well established skills and experience to support a busy ambulatory surgery practice.

Qualifications

MEDICAL ASSISTANT RESPONSIBILITIES

• Direct patient flow in outpatient practice facility, managing flow of patients between the reception area, clinical examination area and check-out.
• Place patients in exam /procedure rooms, complete Epic rooming procedures.
• Prepare procedure room for diagnostic procedures and set up sterile field procedures when needed.
• Clean and prepare scopes and catheters for central terminal sterilization and transport to/from the Central Processing Department.
• Specialized equipment care and maintenance; specialized surgical instrument care and maintenance.
• Assist in / chaperone procedures in accordance with provider preference and MGB Chaperone Policy.
• Schedule surgical and non-surgical follow up appointments as requested by provider.
• Turnover exam rooms in preparation for next patient ensuring a clean, safe and well-prepared environment.
• Prepare all patient specimens accurately in adherence to laboratory standards and transport or drop off.
• Bag soiled linen and red bag waste for pick up.
• Inventory examination rooms (and confirm central inventory) ensuring adequate supplies on hand.
• Stock examination rooms with medical supplies, replenishing as necessary to maintain specified par levels.
• Provide Practice Administrator or designee with order requests for disposable supplies and instruments adhering strictly to par levels provided by practice administration.
• Enter orders for and schedule laboratory, imaging or procedural testing.
• Provide cross-coverage as needed with other medical assistants and/or patient services coordinators.
• Monitor designated In-Basket pools for clinical messaging.
• Manage medical assistant workqueues in EPIC.
• Complete follow up appointment scheduling tasks as necessary, including but not limited to: -Procedures to check-out patients as they exit exam rooms - Scheduling follow-up appointments, including radiology testing - Manage cancelled appointments, bump lists and reminder notices as necessary.
• Serve as touchdown resource for other administrative support task as needed by providers while in clinic.

CLINICAL RESPONSIBILITIES

Division of Colon & Rectal Surgery

Set up and assist in colorectal ultrasound procedures during daily outpatient clinic hours.

• Assist with image capture and archiving and storing images in equipment database by taking digital image with equipment, labeling file with patient identifiers and saving to appropriate archival database.
• Assist in preparing and positioning patient for transducer placement by administering the appropriate bowel prep and positioning patient in prone position on procedure table.
• Assist in balloon inflation and drainage by inserting the appropriate anoscope for balloon insertion and assisting patient with evacuation.
• Administer patient bowel preps as needed.
• Clean and disinfect anorectal probe.

Set up and assist in anorectal manometry procedures during daily office clinical sessions.

• Prepare and assist in positioning patient and placing catheter and balloon by inserting the appropriate anoscope for balloon insertion and assisting patient with evacuation.
• Coach the patient on timing contractions while surgeon/APP operates equipment, using stopwatch and telling patient when to flex the splenic flexture inducing voluntary contractions.
• Assist patient with balloon expulsion and catheter removal.
• Assist with pudendal nerve monitoring (probe placement) and sphincter sponge testing as warranted by insertion of the appropriate anoscope for probe to be placed through.

Set up and assist with flexible sigmoidoscopy and polypectomy.

• Sterile test all instruments prior to procedure.
• Assist in preparing and positioning the patient for scope insertion, administering the appropriate lubricant and placing the patient in the prone position on procedure table.
• Assist in polypectomy by inserting forceps into scope and extracting tissue samples from forceps.
  
• Assist in hemorrhoid ligation by setting up the ligator with appropriate bands, preparing the rectal area and positioning the patient.
• Botulinum toxin (and other) injections by reconstituting the medication and laying it out for surgeon with the appropriate needles, preparing the rectal area and placing the patient in a prone position on the procedure table.

Division of Surgical Oncology - Endocrine Surgery

Set up and assist in thyroid ultrasound and ultrasound guided biopsy procedures.

• Prep and position patient for surgeon.
• Prepare needle gun for biopsies.
• Download, archive and index all captured images.
• Clean and disinfect linear array transducers for thyroid ultrasound.

Division of Vascular Surgery

Set up and assist in numerous vascular procedures, including but not limited to:

• Measure for compression stockings
• Temporal artery biopsy
• Ambulatory phlebectomy
• Endovenous laser ablation
• Endovenous radiofrequency ablation
• Cosmetic and medically necessary sclerotherapy
• Cyanoacrylate glue procedure

Divisions of General, Breast, & Plastic Surgery

Set up and assist with a variety of minor, specialized surgical procedures including (but not limited to):

• Core needle breast biopsy preparing biopsy tray and needle guns for use by surgeon and passing instruments needed during procedure.
• FNA by preparing the aspiration needles and setting up the slides for specimen capture.
• Lymph node and temporal artery biopsy
• Cosmetic Botox injection
• Excisions (pilonidal and sebaceous cyst, lipomas, moles and skin lesions) by setting up the instrument trays, laying out the local nerve block agent, preparing the site for excision (marking if necessary), dressing the wound post excision, preparing specimens for pathology and recording the Universal Timeout Protocol.
• Excision of BCC, SCC, and melanoma
• Incision and drainage procedures following protocols similar to office excisions.

Remove sutures and staples as instructed by surgeon

Disinfect all instruments prior to terminal sterilization

Tag and remove all defective instruments; notify manager of status of these instruments.

Assemble all specialized instrument trays used in practice

GENERAL RESPONSIBILITIES

Interacts in a courteous manner with physicians and administrative staff within and outside of MGH/MGB to coordinate care of patients, provide feedback, answer questions, etc.

Cross covers other staff members, e.g., breaks, lunches, planned/unplanned time off, and during variations in workflow as needed.

Participates in staff meetings or other departmental meetings.

Performs/participates in other assignments and special projects as assigned by leadership.

Additional Job Details (if applicable)

High School Diploma or equivalent

Completion of a medical assisting training program required. Associate's degree preferred.

Minimum of 2 years’ experience as a medical assistant in outpatient clinical care (preferably surgical)

Current BLS/CPR certification

Basic computer skills

Demonstrated skills in medical assisting to include:

• Understanding of sterile field and aseptic and ability to maintain field during office-based procedures
• Ability to obtain accurate patient vitals
• Handling of surgical instruments/understanding of appropriate brushing/soaking processes
• Ability to assist in procedures within the scope of position
• Proper handling, use and storage of clinical equipment and supplies
• Maintains high level of knowledge and skill in the use of appropriate electronic medical record systems to obtain and provide information (e.g. Epic). Monitors and uses systems to execute tasks and Patient Gateway for patient messages.
• Knowledge of Epic, Microsoft Office, and other systems at a level sufficient to perform job.
• Good command of English language, including medical and scientific terminology.
• Exceptional organizational skills and the flexibility to handle multiple tasks, and deadline pressures.
• Ability to work independently and in a team environment.
• Excellent interpersonal and customer service skills.
• Independently triage clinical matters, with the ability to solve problems independently when appropriate.
• In-depth understanding of all pertinent medical insurances, managed care and patient financial services.
• Successful credentialing in Assessment-based Recognition in Order Entry (ABR-OE)
• Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission (JC), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Remote Type

Onsite

Work Location

104 Endicott Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.