Job Description

We are so glad you are interested in joining Sutter Health!

Organization:

SPMF-Sutter Pacific Medical Foundation - North

Position Overview:

Provides clinical, clerical, and care coordination support to the Psychiatric Nurse Practitioner and interdisciplinary Behavioral Health team through a variety of patient care, administrative, and operational functions. Assists in the delivery of outpatient behavioral health services by supporting patient visits, facilitating communication among care team members, and coordinating services to ensure timely, patient-centered care.

Supports continuity of care by assisting with patient intake, screening, follow-up activities, referrals, appointment coordination, and monitoring of routine patient needs. Helps facilitate communication between patients, families, primary care providers, behavioral health clinicians, and community resources to support care plan implementation and treatment adherence.

Promotes efficient patient flow and departmental operations by preparing patients for visits, obtaining and documenting relevant clinical information, managing provider schedules, processing referrals, coordinating diagnostic and laboratory services, and supporting medication-related workflows as delegated and appropriate. Reinforces treatment recommendations and assists patients in navigating behavioral health services and care transitions.

Applies knowledge of behavioral health principles, trauma-informed care, and patient-centered communication techniques to establish rapport and foster collaboration with patients, families, and members of the care team. Performs all duties under the direction of licensed clinicians and in accordance with Medical Assistant scope of practice, organizational policies, regulatory requirements, and applicable state and federal guidelines.

Job Description:

EDUCATION:

• HS Diploma: High School Diploma or General Education Diploma (GED)
• Other: Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California (must provide diploma within 90 days of hire)

CERTIFICATION & LICENSURE:

• BLS-Basic Life Support Healthcare Provider

SKILLS AND KNOWLEDGE:

• General knowledge of various medical procedures, views, and equipment.
• Basic understanding of human anatomy, physiology, pathology, and medical terminology.
• Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients for exam, and administering injections.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and electronic health record (EHR).

Ability to:

-prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.

-work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

-identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

-build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.06 to $44.88 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.