The Medical Assistant – Homeless Healthcare Services supports the delivery of high-quality, patient-centered carein clinic, mobile, and community-based settings. This position provides clinical and administrative support topatients experiencing barriers to care, including individuals experiencing homelessness or who are otherwiseunderserved. The role requires flexibility, strong communication skills, and a commitment to health equity, safety,teamwork, and trauma-informed care in dynamic healthcare environments.The Medical Assistant works closely with interdisciplinary care teams, community partners, and patients to supportaccess to healthcare services, continuity of care, and patient engagement across the homelessness continuum.Services may be provided in brick-and-mortar clinics, mobile healthcare units, shelters, street outreach settings,and other community-based environments.
JOB FUNCTIONS
Essential Functions:
Provides patient care and clinical support in clinics, mobile healthcare units, street outreach settings, andcommunity-based care environments, including travel between care locations as needed.Collaborates with clinical teams, supervisory staff, and community partners to support outreach and engagementefforts for vulnerable patient populations.Participates in daily huddles, interdisciplinary care coordination activities, staff meetings, trainings, and educationalopportunities.Registers patients, verifies demographic and insurance information, manages in-basket tasks, responds to patientportal messages, and documents encounters accurately within the electronic health record.Supports patients in accessing healthcare services and community resources by coordinating with care teams andcommunity partners to address barriers to care.Performs duties within scope and Standing Delegation Orders, including administering medications and vaccines,assisting with exams and procedures, collecting specimens, performing EKGs, phlebotomy, and CLIA-waivedtesting.Maintains patient care areas, supplies, medications, vaccines, and clinical equipment in accordance with infectionprevention and organizational standards.Conducts outreach and follow-up activities to support continuity of care, completion of care gaps, referrals,diagnostic testing, scheduling, transportation coordination, and other patient support needs.Communicates respectfully and professionally with patients, families, community partners, and team memberswhile maintaining patient confidentiality.Supports safe and efficient clinic workflows, including pre-visit planning, rooming, and visit wrap-up activities.Utilizes trauma-informed approaches and de-escalation techniques to support patients exhibiting escalated ordisruptive behaviors while maintaining safety.Maintains compliance with all regulatory, accreditation, organizational, HIPAA, and Joint Commission standards.Participates in quality improvement and process improvement initiatives to support patient care and operationaleffectiveness.Performs other duties as assigned.
Knowledge, Skills and Abilities:
Demonstrated knowledge of medical assistant duties and the ability to perform clinical andadministrative responsibilities accurately and efficiently.Proficiency in using computers and electronic health record systems for documentation, scheduling,and data entry.Strong verbal and written communication skills with the ability to interact effectively with patients,families, and interdisciplinary care teams.Ability to build positive relationships and provide excellent customer service in team-based careenvironments.Ability to work effectively with diverse and vulnerable populations while demonstratingprofessionalism, empathy, cultural humility, and respect.Commitment to providing compassionate, trauma-informed, and patient-centered care.Strong organizational and problem-solving skills with the ability to adapt in dynamic or nontraditionalcare settings.Ability to support safe, equitable, and inclusive care environments that promote positive patientexperiences and health outcomes.
QUALIFICATIONS:
Education:
High School Diploma or equivalent (higher degree accepted)- Required
Completion of accredited Medical Assistant program - Required
Work Experience:
1 year Clinical experience -Required
Licenses and Certifications:
CPR/BLS Certification-Required through American Heart Assoc or Red Cross Upon Hire -RequiredTexas Driver's License Valid Texas state drive’s license and acceptable driving record Upon Hire -RequiredMedical Assistant Certification Nationally Certified Medical Assistant Upon Hire -Required
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved. For over 30 years, we served as the Community Health Centers, operating as a department of the City of Austin. In March 2009, we became CommUnityCare, operating independently from the City. CommUnityCare is proud of its past history of service to the community and looks forward to continuing to provide great care. Our vision as CommUnityCare is to increase access to care and to expand our range of services.
CommUnityCare operates 25+ health center locations in Travis County and central Texas. We offer comprehensive primary care services for the entire family including: family medicine, internal medicine, pediatrics, women's health services, behavioral health services, nutrition education, pregnancy and parenting centering programs, specialty services such as cardiology, dermatology, pulmonology and dental care.
