Job Description

ABOUT US
A Specialty Path to Good Health

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care.
Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of physician specialists, nurse practitioners, care navigators, nutritionists, social workers, and pharmacists for integrated treatment that addresses patients’ immediate and long-term health needs. We put patients at the center of value-based care.

WHY JOIN OUR TEAM?

• Competitive compensation
• Generous comprehensive benefit options include medical, dental, vision, 401K and PTO
• Work life balance – regular weekday clinic hours
• Supportive interdisciplinary team

About the Health and Wellness Coordinator (Medical Assistant) role:
Upperline Health Plus is seeking a Health and Wellness Coordinator (Medical Assistant) to support a team of clinicians in our Altamonte Springs clinic delivering complex plans of care in accordance with the patient’s health status and overall goals and values. In addition to clinical support, this individual will be providing care coordination, including all telephonic and back-office support required by the team of clinicians. In this role, you get to act as a patient’s guide to a complex and confusing health care system. You will provide critical support activities to coordinate personalized care delivery for Upperline Plus patients and patients’ families.
Ideal candidates will have experience identifying and coordinating the needs of patients with multiple chronic conditions as well as supporting clinicians to help them operate as efficiently as possible. Experience with an older adult / geriatric population is strongly preferred. Successful candidates should be excited and energized by the prospect of working collaboratively as part of an innovative, patient-focused care team. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company. Most importantly, candidates must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative environment.

Health and Wellness Coordinator Responsibilities:

• Conduct health assessments and complete visits with Upperline Plus patients
• Complete vitals and required documentation in clinic EMR (athenahealth)
• Provide routine foot care for at-risk patients with Diabetes and/or other chronic illness
• Facilitate and support virtual provider encounters in the clinic
• Telephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative care
• Care coordination activities as assigned by Upperline Plus Nurse Practitioner including, but not limited to, medical records requests, order management, appointment scheduling, managing patient care referrals, etc.
• Visit patients in their homes to complete routine foot exams to meet the needs of our Upperline Plus patients as needed
• Identifying community resources and assisting Upperline’s patients and families in accessing those resources
• Cross train as a Medical Assistant in the clinic to provide assistance with various medical assistant duties as directed by DPM and/or clinic staff to ensure efficient patient care and smooth clinic operation
• Participation in weekly interdisciplinary team meetings
• Other related duties as deemed necessary by Upperline Health

Health and Wellness Coordinator Qualifications:

• A minimum of 2 years’ experience as a medical assistant providing direct patient care is required; MA Certification is a plus
• Experience in an outpatient clinic setting is strongly preferred
• Clinical care coordination or care management experience is ideal
• Previous experience assisting or providing care to the geriatric patient population is preferred
• Prior wound care and foot care experience is a plus
• Previous experience working in an EMR system – ideally, athenahealth
• Database management skills and proficiency using Word, Excel and other Microsoft Office products
• Must have reliable transportation
• Extremely strong customer-service orientation and work ethic
• Exceptional organizational skills and ability to multi-task
• Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
• Excellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningful

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and direct patient interaction, facility staff and physicians
• Position may have extended periods of standing and to lift more than 5 lbs
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level

Compensation:
Compensation is commensurate to compensation for similar positions in the region and based on prior
training and experience

Job Type: Full-time