Job Description

QualDerm Partners is seeking a dedicated Medical Assistant / Front Office Representative to join our dynamic team. In this dual-role position, you will provide both clinical and administrative support, helping ensure a seamless and exceptional experience for patients throughout their visit.

As a Medical Assistant / Front Office Representative, you will play a vital role in providing exceptional patient care, contributing to our commitment to excellence, and being a part of a talented team dedicated to creating a standout patient experience. If you are passionate about skin and aesthetics wellness and are eager to work in a supportive and collaborative environment, this is the opportunity for you. Your contributions will directly influence the lives of our patients, ensuring they receive the highest quality of care as they navigate their wellness journeys. Join us in making a difference in the lives of our patients as we continue to expand our footprint in the hospital and healthcare industry, elevating the standard of care in our communities.

Dual Role: MA and FOR for all four locations (Elmhurst, Lombard, Naperville and Hoffman)

Responsibilities

• Clinical (Medical Assistant) Responsibilities
• Prepare patients for examination by taking vital signs, documenting medical histories, and updating patient records.
• Assist providers during examinations, procedures, and treatments by preparing equipment, supplies, and treatment rooms.
• Administer injections, medications, and treatments as directed by the provider and within scope of practice.
• Perform basic laboratory testing and prepare specimens for laboratory analysis.
• Educate patients regarding treatment plans, medications, post-procedure instructions, and skincare recommendations.
• Maintain clean, organized, and properly stocked exam and procedure rooms.
• Ensure accurate and timely documentation in the electronic medical record (EMR).
• Front Office Representative Responsibilities
• Greet and check in patients, providing exceptional customer service and creating a welcoming environment.
• Verify patient demographics, insurance information, and required documentation.
• Schedule, confirm, and reschedule appointments while optimizing provider schedules.
• Answer incoming phone calls, respond to patient inquiries, and route messages appropriately.
• Process patient payments, collect copays, and assist with checkout procedures.
• Coordinate referrals, prior authorizations, and other administrative tasks as needed.
• Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.
• Shared Responsibilities
• Flex between clinical and front office duties based on practice needs and patient volume.
• Collaborate with providers and team members to ensure efficient patient flow and an exceptional patient experience.
• Support practice operations by assisting with additional duties as assigned.

Requirements

• High school diploma or equivalent; certification as a Medical Assistant preferred.
• Proven experience as a Medical Assistant or similar role in a clinical setting.
• Knowledge of medical terminology and practices relevant to dermatology.
• Strong communication skills, both verbal and written, to interact with patients and staff effectively.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Excellent organizational skills with attention to detail in a fast-paced environment.
• Basic proficiency in using electronic health records (EHR) systems and general office software.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

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