Job Description

Posting number: 26-02934 (O2)

Department: Health

Job classification: MEDICAL ASSISTANT

Posting type: Open

Categories: Clerical & Data Entry, Health Services, Medical

This employee represents the City of Cincinnati to customers and is responsible for responding to and processing patients, performing routine medical laboratory procedures in a health center. Employee interacts with customers in person, by telephone, by e-mail, or in writing while maintaining a high level of customer satisfaction. Responsible for performing administrative and record keeping activities. Performs related duties as required.

Examples of duties

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Qualifications

Each applicant can fulfill the education and experience requirement through the completion of any one of the following:

• An Associate Degree in Medical Assisting from an institution accredited by the American Medical Association's Committee on Allied Health Education and Accreditation is desirable. Required is the completion of a training program from an institution with the same aforementioned accreditation and the completion of the following course work: Anatomy and Physiology; Medical Terminology; Clinic Assessment Procedures (e.g., taking medical history and assisting in physical examination procedures); Routine Clinic/Office Laboratory Testing (e.g., phlebotomy, hematocrit, and pregnancy testing)
• Certification as a Medical Assistant from the American Association of Medical Assistants.

Supplemental information

Examples of Work Performed
(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Schedules appointments; makes referrals to other health care providers; prepares (may include light typing) routine correspondence, memos, and reports; and prepares billing to patient and/or insurers.
Performs record keeping activities such as writing test results onto forms and logs; writes patients health medical history, nature of illness, injury or medical condition, and diagnosis and treatment onto charts, medical record keeping forms, insurance forms, etc.; maintains records and updates them.
Interviews patient or family member to obtain health/medical history to write onto various records, to provide information to physician about patient's medical needs, and to obtain information for billing.
Checks pulse, temperature, blood pressure, weight and height, and vision of patient.
Assists physician in examination and treatment of patients by: preparing treatment room; draping patients; positioning instruments and equipment; and by handing instruments to physician.
Collects various body samples such as blood, urine, or throat culture obtained directly from the patient through venipuncture or swabbing or by receiving from a physician or nurse.
Performs routine laboratory tests such as urinalysis, hematocrit, and pregnancy tests.
Prepares patients for and gives electrocardiograms.
Maintains work area in a clean and organized environment.
Inventories stock of supplies and equipment and orders when there are shortages.
Provides information and assistance related to health center services, activities, procedures, or other issues; responds to questions, complaints, or requests for service, and resolves customer inquiries relating to billing, billing adjustments, and/or other issues regarding health center services.
Operates a computer to input information from patient and to access patient records; creates, edits, compiles, manipulates, and retrieves files, databases, and create reports.
Takes and relays messages to doctors, nurses, supervisors, and other personnel by personal contact, e-mail, or telephone.
Reviews and completes as necessary forms, documents, or letters to establish new patients.
Collects patient's chart, pulls up information on the computer; confirms it is the correct patient and the insurance information is accurate; checks for current consent for treatment form; checks for proof of income and City residency.
Pulls patient's medical chart as needed; keep charts in proper order and the files themselves in good condition; file lab reports; complete immunization record requests; deactivate inactive charts.
Working knowledge of current safety policies, instructions for proper usage, and other procedures and professional practices required for completing job duties.
Identifies unsafe practices and conditions and brings such matters to the attention of the supervisor.
Conveys a positive image and handles a large volume of customers in a friendly, effective, efficient, and professional manner.

Probationary Period
Six months.

Supervision Exercised
None