Job Description

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams.

Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children’s patients and families.

A Medical Assistant (MA) may be required to perform any or all of the following fundamental
Documentation, Administrative, Clinical, and Department Support functions:

ADMINISTRATIVE SUPPORT
• Supports the patient check-in and check-out processes.
• Scheduling and coordinating all patient appointments.
• Answering and directing calls.
• Process pre-authorizations and pre-certifications.
• Prepare and files medical record.
• Provides cross coverage for other administrative roles.
• Maintains clinical files according to organization/department protocol.
• Processes patient related correspondence.
• Maintains confidentiality of patient information.

CLINICAL SUPPORT
• Ensures efficient patient flow.
• Prepares treatment rooms and equipment for patient examinations.
• Provides appropriate procedural support following department specific guidelines.
• Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief
complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.
• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
• Obtain specimens, accurately performs and records patient POC testing per policy.
• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results
to facilitate timely provider review and follow-up.
• Under provider and/or RN direction, performs the administrative functions of the patient prescription
renewal process in accordance to policy.
• Provides cross coverage for other appropriate clinical roles.

DEPARTMENTAL SUPPORT
• Provide support as needed for departmental medical record audits.
• Cleans and stocks patient care rooms between patients.
• Maintains appropriate inventories of all medical supplies.
• Stocks and maintains all patient related forms and educational materials.
• Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility
break-down or damage.

DOCUMENTATION
• Documentation is legible and falls within the appropriate MA scope/Organizational documentation
guidelines.
• Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry
and data retrieval of paper/electronic patient records.

OTHER RELATED ACTIVITES
• Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's
patients and families.
• Ability to travel to satellite locations may be required.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific
populations form neonate through adolescence and applies them to practice. Demonstrates cultural
sensitivity in all interactions with patients/families.
• Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection
control, risk management, and environment of care policies.
• Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA
scope of practice.
• Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children’s standards.
• Basic Understanding of CT Children’s Policies and Procedures.
• Understanding of the organization’s environment of care.

Special Considerations:
Those Medical Assistants hired as a “float” or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.

Position Specific Role Responsibilities

• Refer to the Medical Assistant and Patient Care Assistant Professional Development Criteria document for the specific expectations to progress to the next level.
  
• Newly hired MAs in possession of a RMA certification or successfully completed a Medical Assistant or Certified Nursing Assistant training program will be classified as a MA at the first level (Medical Assistant I).
  
• MAs without the above mentioned qualifications will be classified as a MA (Medical Assistant) and may only progress through the levels once the condition above is met.

EDUCATION/EXPERIENCE:

• Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute.
  • Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course;
    
• Experience: No prior experience required.

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.