Job Description

This position plays a key role in patient care working with our providers in providing the best in patient care.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am-4:30pm
• Hybrid - will travel to patient homes as needed

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work closely with the care team, patient/caregiver and appropriate care providers to optimize outcomes.

• Collaborate with other improved clinical outcomes and patient satisfaction, as well as efficient use of resources.

• Act as a patient advocate to ensure highest quality of care for our patients.

• Set-up medical equipment and perform related tests as applicable, administer injections, and perform routine specimen collection and point of care tests.

• Responsible for vaccine administration as directed.

• Interview patients regarding medical concerns and obtain medical history.

• Measure and record vital signs, such as pulse rate, temperature, blood pressure, height and weight in patients’ EHR.

• Responsible for blood draws and specimen processing often in the patient’s home.

• Assist in performing routine medical procedures as requested.

• Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed.

• Communicate test results to patients as directed.

• Assist in patient education with related educational tools, periodicals, flyers, and handouts.

• Assist with applicable forms and patient paperwork (not limited to processing of referrals, prior authorizations or pre-certifications, etc.).

• Respond to patient phone calls, as appropriate.

• Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.

• Attend meetings and participate in classroom activities as needed.

• All other duties as assigned.

QUALIFICATIONS:

Required: High School diploma or equivalent

Required: Graduate of a Medical Assistant program

Required: Active Ohio Driver’s License

Preferred: MA certification

Preferred: Strong Phlebotomy or customer service skills

Knowledge, Skills & Abilities

• Self-disciplined, energetic, passionate, and innovative
• Must demonstrate a proficient driving record and up to date auto insurance as travel to visit patients is necessary
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
• Proficient phlebotomy skills, both venipuncture and fingerstick
• Ability to maintain confidentiality at all times
• Ability to react calmly and effectively in emergency situations
• Ability to interpret, adapt, and apply guidelines and procedures
• Ability to communicate clearly and document efficiently in EHR
• Knowledge in vaccine administration, storage, handling and documentation
• Knowledge and understanding of medical terminology
• Knowledge of patient care and examination procedures
• Knowledge of using medical equipment and instruments to administer patient care
• Knowledge of common safety hazards and precautions to establish a safe work environment
• Skill in assisting in a variety of treatments and medications, as directed
• Skill in taking vital signs
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
• Customer service skills; social perceptiveness and service oriented
• Excellent time management skills and ability to multi-task and prioritize work