Job Description

Job Location: Eastside Health Center - PORT ANGELES, WA 98362
Position Type: Full TimeEducation
Level: 2 Year Degree
Salary Range: $19.00 - $25.00 Hourly

Travel Percentage: Negligible
Job Shift: Day
Job Category: Health Care
North Olympic Healthcare Network (NOHN)
Job Title: MA Care Coordinator
Department: Nursing Services
Reports To: Care Management Nurse Supervisor
FLSA Status: Non-Exempt

Summary:
The Care Coordinator will work together with other members of the North Olympic Health Network Care Team to provide high quality, well-coordinated, highly organized, patient-centered care to patients and their families/care givers/support systems. The Care Coordinator will work in a number of capacities as a support role to the Provider-led Care Team.

Essential Duties and Responsibilities:
At North Olympic Health Network, the primary accountability of the Care Coordinator role will be to ensure safe, timely, efficient and effective transitions of care for patients – both within and outside of the NOHN primary care practice. The role of the Care Coordinator is focused on four main accountabilities.
- Managing Transitions of Care – hospital, nursing home, emergency room, etc.
- Patient Outreach & Engagement – ex: care gap closure
- Care Team support – ex: overdue orders monitoring, care coordination messages from clinical teams, backline support, etc.
- Chronic Care Management patient support
The Care Coordinator will work with practice leadership, providers, clinical staff, and ancillary care teams, as well as with patients, families/caregivers, to achieve healthcare and lifestyle goals and maintain open lines of communication across the care team.

Qualifications
- Education: High school diploma or equivalent. Hold a current, unrestricted WA State licensure as a Medical Assistant (MA-C or MA-R), or others with aptitude and experience in clinical settings.
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Experience: Proficient in medical terminology, basic anatomy & physiology. Possess or willingness to learn about Chronic Care Management.
- Skills: Proficiency in EHR systems (EPIC) and Practice Management Systems, excellent communication skills, strong organizational skills, ability to work independently and as part of a team, demonstrate attention to detail and strong assessment skills. Ability to multi-task and prioritize with minimal direction. Demonstrate critical thinking skills and emotional intelligence in the workplace. Demonstrate patient-centric, customer service oriented approach.
- Language: Must be able to verbally communicate and hear. Ability to communicate well with others through written and verbal interpersonal communication. Motivational interviewing techniques.
Physical Demands:
- Must be able to walk intermittently for 8 hours
- Some standing, sitting, bending and occasional lifting
- Use hands and fingers to continually manipulate a keyboard
- Viewing a computer screen for 8 hours

Work Environment:
- Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.
Benefits:
- Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.
Equal Opportunity Employer:
- North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.