Job Description

The Behavioral Health Coordinator/Integration Assistant performs scheduling duties in support of the Behavioral Health Counselors, assists in creating records, checks patients in and out, helps to prepare counseling reports, directly assists providers in the delivery of medical care to patients, and performs a variety of other duties; must be comfortable and competent in frequent and diverse interactions with patients and be able and available to help them succeed in other services offered at the Health Center, and facilitate interactions between Medical and Dental services.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Schedules patient appointments for behavioral health using computer system; reschedules appointments as needed.
2. Processes internal and external referrals to services including providing patient orientation (to programs such as Pain on the Brain or to Peace of Mind) and assisting in case assignment.
3. Provides patient education as appropriate to the situation.
4. Assist in the preparation of the behavioral health office for the day; maintains safe, clean, and organized working environment by complying with procedures, rules, and regulations.
5. Prepares treatment rooms for patient by adhering to prescribed procedures and protocols.
6. Greets and escorts patient to treatment room, updates medical history, takes vitals and records information in preparation for exam.
7. Assists provider with routine physicals, minor surgical procedures, and other services as needed; administers vaccines, draws blood, administers electrocardiographic tests, and performs urine dipstick and other laboratory tests as directed.
8. Protects patients and employees by adhering to infection-control policies and protocols
9. Assists in maintaining the EMR and internal communications within.
10. Assist provider with documentation from patient screenings in the EMR to include functionality codes, CPT codes, and ICD conversions, and billing authorizations for Behavioral Health.
11. Advances integration efforts by direct communication with medical and dental staff on a case specific basis.
12. Serves as the central point for the Behavioral Health team communication and therefore, communicates with all patients, staff, and visitors professionally and efficiently.
13. Assists Behavioral Health staff with clerical tasks, such as copying, filing, faxing, mailing etc.
14. Mails information to new and existing patients.
15. Prepares monthly reports as requested.
16. Assists in tracking outcome and Quality measures including ORS and SRS.
17. Conducts follow-up phone calls to patients to assist in re-scheduling or engaging.
18. Is available to directly assist patients of this service to ensure their satisfaction and understanding of the services intended and delivered.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. May provide backup coverage as an MA in the medical clinic under the direction of the practice manager, patient reception, and other departments as needed.
2. May verify monthly deposit report.
3. Creates and distributes necessary statistics and communications including minutes from staff meetings.
4. Assists in the production of programming materials in support of clinical activity.
5. Performs other duties and tasks as assigned.

GENERAL EXPECTATIONS:

1. Be committed to the mission of the Bucksport Regional Health Center.
2. Work as a member of the behavioral health team in the performance of duties.
3. Be punctual for scheduled work and use time appropriately.
4. Work in harmonious relationships with all staff, patients, vendors and others.
5. Perform duties in a conscientious, cooperative manner.
6. Perform required amount of work in a timely fashion with a minimum of errors.
7. Be neat and maintain a professional appearance.
8. Maintain confidentiality and protect the Center by keeping information concerning Operations, patients, and employees confidential.
9. Participation in community activities as a representative of Bucksport Regional Health Center.