Behavioral Health Clinic Environment (Plaza)

This Medical Assistant role functions differently than a traditional hands-on clinic MA position.

Approximately 85% of patient visits are conducted virtually, and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than in-person rooming or procedures.

This role supports psychiatrists and psychiatric nurse practitioners in a high-volume outpatient behavioral health clinic.

What this role looks like day-to-day

Medical Assistants in Behavioral Health spend most of their time:

• Managing a steady, high volume of MyChart portal messages, phone calls, and faxes
• Processing medication refill and patient advice requests through Epic
• Preparing and submitting prior authorizations for psychiatric medications and procedures (including ECT)
• Handling FMLA, disability, school, and work documentation
• Drafting and sending patient letters and forms
• Coordinating between patients, providers, pharmacies, and insurance companies
• Supporting providers by keeping clinical workflows organized and moving

While the position is based in the clinic, direct patient contact is limited, and hands-on clinical procedures are minimal. When patients are seen in person, MAs typically obtain vitals only; the clinic does not perform injections, lab draws, or procedural assisting.

Who is most successful in this role

This position is best suited for MAs who enjoy care coordination, written and phone-based communication, detailed documentation, and working with behavioral health patients. Candidates seeking a procedure-heavy MA role may not find this to be a good fit.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees, click here to find out more.

No experience as a Medical Assistant or not been through an MA Program? Look no further – we provide training and support to help you succeed.

The Medical Assistant Program allows participants to learn about a variety of Saint Luke’s Physician Group clinics. The 10-week paid program will offer a comprehensive review of body systems including pharmacology, medical terminology, lab values and BLS certification. Medical Assistants in training will also be introduced to Saint Luke’s culture with an emphasis on customer service and patient safety.

• Paid 10-week Medical Assistant Training Cohort Program
• Next session starts on June 1.

Schedule

• Week 1-5: In class didactic content
• Week 5-8: Clinicals with instructor
• Week 9-10: Home clinic orientation with Success Coach

Experience with or an interest in mental health is beneficial.