This role functions as an integral member of the medical home team in providing direct patient care. This role assists physicians, mid level providers, nurses, and other medical staff by performing administrative and clinical duties under the direction of physician. This role reports to the nurse manager or designee, who is responsible for administrative supervision and orientation to the area's policies and procedures. This role obtains vital signs, perform preventive screenings, maintains an inventory of appropriate supplies, ensures safe and efficient patient flow, tracks high-risk referrals and lab tests, facilitates safe transitions of care, organizes the practice environment to assure patient safety and quality health outcomes, and contributes to HEDIS and designated quality measures. The individual displays responsible behaviors, communicates effectively to others and functions at the highest level based on scope of practice.
Review daily appointment schedule with relevant staff and develops a plan for patient care activities. Obtains external medical and immunization records prior to appointment; Forwards clinical information to internal or external specialty services in a timely manner; Process lab letters, phone calls, prescription refill requests, referrals and forms, and obtain prior authorizations for medications, referrals and tests per insurance requirements; Track labs and referrals, scans and indexes appropriate documents; documents all communication with patient per EHR standards. Collaborates with team to accommodate same day requests, checks, and responds to email and pools daily. Ensures work area is stocked with current forms for daily work and computer downtime. Demonstrates proficiency in the use of required computer systems.
Prepare and assess patients for visit. Ensure exam rooms are neat, clean, and stocked per infection control standards. Observe, record and report patient responses to medical care provided during appointment. Assist with office procedures and collection of specimens. Adhere to infection control and hand hygiene guidelines during all patient care activities. Recognize and adhere to Joint Commission Safety policies. Report safety concerns promptly by following the chain of command established in the area. Performs Environmental of Care and laboratory quality control per policies. Ability to travel to other locations as assigned, and contribute to team and clinic operations by cross-covering co-workers during training, meetings, lunch, and/or as needed per scope, competency and education.
Constructively participate in employee engagement activities, patient satisfaction activities, performance improvement projects, departmental and committee meetings; shares ideas and best practices for improving operational and clinical workflow. Complete all required training prior to due date.
Parkland Health first opened its doors in 1894 and is now one of the largest public hospital systems in the country. The hospital averages more than 1 million outpatient visits annually. Services include a Level I Trauma Center, the only verified burn center in North Texas and a Level III Neonatal Intensive Care Unit. The system also includes 20 community-based clinics, including primary care and women's clinics, 12 school-based clinics and numerous outreach and education programs. Parkland is the primary teaching hospital for the University of Texas Southwestern Medical Center.
Despite our growth for more than 100 years, our mission and vision remain the same – to care for you and your family. Thank you for choosing Parkland.
