Job Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Position Overview: Responsible for providing care for clinic patients under supervision of the physician or nurse practitioner. Assists providers and staff in coordinating patient care. Functions as primary liaison between patients, staff, pharmacy, and physician / nurse practitioner. Rooms patients and takes vital signs and inputs data into practice software. May perform TMS treatments under a physician’s supervision.

Essential Responsibilities:

• Responsible for escorting patients to exam rooms, interviewing patients and documenting chief complaint, allergies, current medication, and any other pertinent prior fixed medical information.
• Measures vital signs, including weight, blood pressure, pulse, temperature, and documents information in patient’s chart.
• Communicates directly with patients as instructed by physician or nurse practitioner.
• Provides written prescriptions for patients and documents appropriately.
• Ensures all related reports, labs and information is retrieved and uploaded into patients’ medical record prior to their appointment.
• Under direction of physician or advanced provider, communicates abnormal lab results to patients (cholesterol, blood sugars, immune functioning, etc.)
• Triage and process portal and phone messages from patients and front office staff to physicians and nurse practitioners, verify emergency requests, refills or other patient needs.
• Document any reactions to medications in patient’s chart.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Schedule, reschedule or cancel follow-up appointments as necessary and log into practice software ensuring appointments are linked to correct authorization.
• Monitor patients during telemedicine appointment and communicate to remote provider anything remarkable.
• Perform injections as needed.

Supervisory or Managerial Responsibility:

• None

Other Duties

• Performs other duties as needed and assigned by supervisor.
• Cross train as a TMS tech and assist with coverage.

Minimum Qualifications

• High school diploma or equivalent required
• Completion of formal training program as a medical assistant required
• 1 year experience as a Medical Assistant preferred, Electronic Medical Record experience and health insurance preferred.
• RMA or CMA certification or preferred
• BLS preferred

Location: Cedar Park Clinic - 1411 Medical Pkwy, Ste.201, Cedar Park, TX 78613

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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