Job Description

Administers patient care and therapeutic measures as directed by and in assistance to the medical provider staff.

Job Responsibilities

• Room/Prepare patients for provider visit: height/weight, vitals, med reconciliation, verify allergies, social history/smoking status, verify pharmacy, and prepare refills.
• Follow health maintenance and chronic care protocols and enter as appropriate into chart/alert provider.
• Set up room/prepare patient as appropriate for procedures/examinations; chaperone visit as needed.
• Perform pre-visit planning: Utilize software tools and chart review to anticipate health maintenance, preventive and chronic care needs of each day’s scheduled patients and assess where acute visits may be accommodates.
• Huddles as needed with providers, care managers and other care team members (Patient Engagement, PSRs).
• Maintains patient flow by preparing patients for their visits with providers.
• Assists Providers in responding to patient needs related to medications, lab results, procedures, preventative/health maintenance measures.
• Collects and labels lab specimens.
• Provide age and patient appropriate screenings (eg Hearing/vision screening) and document/report as appropriate.
• Monitors and maintains exam room supplies through regular inventories and restocking.
• Completion of medical forms, record transfers, lab and x-ray requisitions as required when working in tandem with a provider.
• Adheres to all organizational infection control policies and procedures.
• Maintains accurate nursing notes in patient’s medical record according to organizational protocols.
• Actively participates in quality improvement efforts.
• Preload new patient clinical chart information/history: Immunizations, Medications, Problem Lists, Past Medical/Social/Family history.
• Initiates and completes all parts of medication prior-authorization requests based on insurance requirements.
• Maintain accurate and pertinent documentation in EHR according to guidelines in “Documentation of the Patient Record”.
• Any other reasonable requests by management.
• Must be available to start at 7am

Requirements

Skills/Qualifications:

• Excellent communication and organizational abilities
• Working proficiency with MS Office (Word, Excel, Outlook)
• Addresses all patients in a courteous, respectful, and professional manner.

Required Education and Experience:

• Minimum high school diploma or equivalent
• Completion of an accredited medical assisting program preferred
• One year experience in a medical office (or related) environment preferred.